Kamal Aisha Al-Maamiry
London,United Kingdom
Summary
I am a driven and versatile professional with a strong academic foundation in Computer Science and Mathematics, complemented by practical experience across immersive technology, healthcare, and retail environments. At Xydrobe, I gained hands-on experience with VR hardware and software, guiding users through cutting-edge virtual experiences. In healthcare, I routinely use a range of digital tools and systems, such as EMIS, to manage patient data, coordinate referrals, and streamline operations, demonstrating my ability to apply technology to improve service delivery. My supervisory role at IKEA further developed my leadership and operational management skills in fast-paced, customer-focused settings.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Front Desk Administrator/ Enhanced Frailty Coordinator
Harrow Health CIC
2024.07 - 2026.01
- Managed front desk operations, ensuring seamless communication between patients, clinical staff, and external services.
- Scheduled appointments, coordinated patient flow, and supported daily operations to enhance overall efficiency and service delivery.
- Oversaw referral management for frailty patients, triaging cases and liaising with GPs, social care teams, and community services to ensure timely interventions.
- Acted as a central point of contact for multidisciplinary teams (MDTs), supporting care planning, case discussions, and follow-ups.
- Maintained accurate clinical records and managed sensitive patient data in compliance with NHS data protection and confidentiality protocols.
- Delivered exceptional patient-facing service, addressing concerns empathetically and ensuring patients and carers felt supported throughout their care journey.
- Monitored KPIs related to patient access and service efficiency, contributing to continuous improvement efforts within the frailty pathway.
- Coordinated with local health and social care providers to streamline complex patient journeys and reduce unnecessary hospital admissions.
Event Team Member
Xydrobe
London
2024.05 - 2024.08
- Delivered high-end VR experiences to clients and guests at branded Xydrobe events, ensuring a seamless and immersive user journey.
- Guided participants through the entire VR process — from check-in and onboarding to in-experience support and post-session assistance.
- Managed the setup, calibration, and maintenance of VR headsets and associated hardware, troubleshooting issues in real time to minimise downtime.
- Worked closely with the wider team to maintain a premium, luxury environment consistent with Xydrobe's brand partnerships (e.g. fashion and beauty clients).
- Ensured health & safety procedures and hygiene standards were followed for all equipment and guest interactions.
Luxury retail agency worker
Stephanie Jackson Recruitment
London
2023.09 - 2025.01
- Worked with luxury boutiques around London including:
- Yves Saint Laurent, Valentino, Harrods, Selfridges
- Provided extra care and attention to customers to ensure a unique and sophisticated experience.
- Learnt new policies and procedures quickly.
- Adapted quickly to new teams and work environments.
Supervisor
IKEA
London
2022.10 - 2024.03
- Supervise daily store operations across checkouts, ensuring team productivity and adherence to IKEA's operational standards.
- Lead, train, and mentor team members to deliver exceptional customer service aligned with IKEA's values of simplicity, and togetherness.
- Implement inventory control procedures to maintain optimal stock levels, reduce shrinkage, and support high availability for customers.
- Coordinate with management to develop and execute promotional strategies.
- Resolve escalated customer issues with empathy and efficiency, ensuring positive resolutions and long-term customer loyalty.
Kitchen Team Member
MARUGAME
London
2022.05 - 2022.10
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Stored ingredients in compliance with food hygiene regulations.
- Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.
Education
Computer Science and Mathematics
Royal Holloway University of London
Surrey 2024.09 - 2026.01
GCSEs - Mathematics
Hendon
United Kingdom 09/2016 - 07/2021
A-Levels - Mathematics, Law, Japanese
Hendon School
London, ENG 09/2021 - 07/2023
GCSEs - English Language and Literature
Hendon School
United Kingdom 09/2016 - 07/2021
GCSEs - Combined Science
Hendon school
United Kingdom 09/2016 - 07/2021
Skills
- IT Technical proficiency
- Adaptability
- Time management
- Communication
- Problem solving
- Customer service
- Interpersonal engagement
Timeline
Computer Science and Mathematics
Royal Holloway University of London
2024.09 - 2026.01
Front Desk Administrator/ Enhanced Frailty Coordinator
Harrow Health CIC
2024.07 - 2026.01
Event Team Member
Xydrobe
2024.05 - 2024.08
Luxury retail agency worker
Stephanie Jackson Recruitment
2023.09 - 2025.01
Supervisor
IKEA
2022.10 - 2024.03
Kitchen Team Member
MARUGAME
2022.05 - 2022.10
GCSEs - Mathematics
Hendon
09/2016 - 07/2021
A-Levels - Mathematics, Law, Japanese
Hendon School
09/2021 - 07/2023
GCSEs - English Language and Literature
Hendon School
09/2016 - 07/2021
GCSEs - Combined Science
Hendon school
09/2016 - 07/2021