Kam Sidhu
Burnham,Slough
Summary
Dedicated professional with a positive and proactive mindset, adept at handling challenging situations with professionalism and care.
A friendly voice and helpful hand guiding customers through their journey from start to finish.
Demonstrates exceptional customer service excellence, consistently exceeding customer expectations through strong written and verbal communication skills. Skilled in fostering strong professional relationships, resolving customer concerns with clarity and empathy, and delivering effective solutions to complex problems. Proficient in multitasking, maintaining accuracy in fast-paced environments, and meticulous attention to detail. Experienced with customer service software and tools such as Microsoft Word, Excel, PowerPoint, Microsoft Teams, and Zoom. Efficient in time management and prioritising tasks while being a strong team player with collaborative skills.
Overview
16
16
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Director
Serenity K Ltd
Burnham, Slough
03.2019 - 04.2025
- Daily management of Client appointments using live booking systems.
- Successfully managing and coordinating client meetings
- Successfully managed administrative tasks such as filing, data entry, and scheduling appointments.
- Developed and implemented an efficient filing system to accurately store confidential documents.
- Assisted in the preparation of financial statements, reports, and other documents.
- Management of staff
- Developed comprehensive business plans for company growth.
- Identified and capitalised on growth opportunities in the market.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Facilitated seamless operations with proactive problem-solving skills.
- Developed compelling marketing strategies to drive customer engagement.
- Leveraged social media platforms to increase customer engagement.
- Resolved customer complaints effectively, maintaining strong relationships.
Customer service coordinator
Europa Design and Build
Slough
06.2018 - 07.2019
- Adhered to all health and safety regulations whilst working on construction sites.
- Prioritised tasks effectively during peak periods ensuring timely completion.
- Worked effectively under pressure, maintaining high standards of service.
- Handled inquiries for swift resolution, enhancing overall client experience.
- Used conflict resolution techniques to handle challenging situations calmly.
- Conducted team training sessions to improve customer engagement levels.
- Time Management is a core element for the success of a construction project and what strategies must be followed by client and contractor
Customer Service Clerk
DHL Global Forwarding
Hayes
09.2009 - 02.2019
- Responded to customer inquiries in an efficient and professional manner via email queries and telephone queries
- Drafted and edited internal and external correspondence.
- Performed data entry and updated contact lists.
- Monitoring outbound and inbound goods in transit.
- Handle confidential information in a
- Raising documentation for local, import, export, inbound, outbound, and return shipments.
- Tracking loads through to delivery, and providing customer updates, where necessary.
- Generate reports and assist with administrative tasks as required
Education
VTCT - LEVEL 4 LASER AND LIGHT THERAPY
VTCT
Bachelor of Business Administration - BA HONS HUMAN RESOURCE MANAGEMENT AND MARKETING,
London Metropolitan University
London 09.2003 - 07.2005
GCSEs - 8 GCSE's Including English, Maths and Science
Heston Community School
Skills
- Positive and proactive Mindset
- Confidence and ability in handling challenging situations with professionalism and care
- Customer engagement at all times
- Strong communicator written and verbal
- Customer Service Excellence: Demonstrated success in providing exceptional service and consistently exceeding customer expectations
- Communication & Interpersonal Skills: Skilled in fostering strong professional relationships and resolving customer concerns with clarity and empathy
- Problem-Solving: Adept at analysing complex situations and delivering effective, timely solutions
- Multitasking: Capable of managing competing priorities while maintaining accuracy and efficiency in fast-paced environments
- Attention to Detail: Meticulous in maintaining accurate records and documentation
- Technical Proficiency: Experienced with customer service software and tools such as Microsoft Word, Excel, PowerPoint, Microsoft Teams and Zoom
- Time Management: Efficient in managing time and prioritizing tasks
- Teamwork: Strong team player with collaborative skills
Certification
Full UK Driving Licence
References
References available upon request.
Timeline
Director
Serenity K Ltd
03.2019 - 04.2025
Customer service coordinator
Europa Design and Build
06.2018 - 07.2019
Customer Service Clerk
DHL Global Forwarding
09.2009 - 02.2019
Bachelor of Business Administration - BA HONS HUMAN RESOURCE MANAGEMENT AND MARKETING,
London Metropolitan University
09.2003 - 07.2005
VTCT - LEVEL 4 LASER AND LIGHT THERAPY
VTCT
GCSEs - 8 GCSE's Including English, Maths and Science
Heston Community School
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