Kam Klair
Sheffield,South Yorkshire
Summary
MBA graduate with strong experience in retail operations, team leadership, and customer service in fast-paced environments. Proven ability to manage teams, handle high-pressure situations, and maintain operational standards. Combines practical UK work experience with strategic business knowledge, including consultancy project work focused on marketing and customer engagement.
Overview
5
5
years of professional experience
Work History
Team Member
Queens Diner
Rotherham
08.2025 - 03.2026
- Assisted with opening and closing duties, preparing food (sauces, garlic butter), setting up kitchen, and upholding hygiene standards.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Operated POS systems for cash and card transactions, ensuring accuracy and efficient end-of-shift cash reconciliation.
- Cooked food on grills and fryers, adhering to correct temperatures and safety procedures to ensure quality and compliance.
Team Member
Sbarro Pizza - EG on the Move
Rotherham
03.2025 - 09.2025
- Resolved customer inquiries and corrected orders at counter, enhancing guest satisfaction and ensuring positive experiences before departure.
- Supported operations across multiple UK branches, including opening and closing procedures, restocking, and maintaining food safety and hygiene standards.
- Processed cash and card sales at POS, reconciling drawer at shift end to ensure accurate tills and minimise discrepancies.
- Prepared ingredient batches and restocked for next-day service, cutting prep delays.
Sales Executive
Lovely Bake Studio
Punjab
07.2023 - 09.2024
- Managed customer relationships using consultative sales techniques, achieving individual sales goals.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Resolved customer issues and complaints through effective problem-solving, enhancing customer trust.
- Coordinated sales efforts with marketing teams, aligning strategies to maximise profit opportunities.
- Built exceptional customer satisfaction by delivering friendly service.
Team Supervisor
Reliance Trends
Punjab
02.2021 - 07.2023
- Monitored team performance, identified areas for improvement, and implemented corrective actions to enhance overall effectiveness.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
- Handled complaints from staff, management, and clients using problem-solving and dispute resolution skills to foster a collaborative environment.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining positive relationships.
Education
Master of Business Administration - Business Management
Sheffield Hallam University
Sheffield, UK12-2025
Master of Arts - Performing Arts
APJ College of Fine Arts
Punjab, India12-2018
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
New Delhi, India12-2016
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Decision making skills
- Cash and POS Systems Handling
- Inventory and Stock Management
- MS Office (Word, Excel, PowerPoint)
- Creative software proficiency
- Food Safety, Hygiene & Preparation Techniques
Consultancy Project (UK)
Marketing Strategy Project – Simply Connect, Sheffield
- Developed dual marketing strategies to increase awareness and adoption of services among charities
- Conducted research on target audiences and communication channels
- Proposed practical recommendations to improve engagement and outreach
Languages
Hindi
Advanced
C1
English
Advanced
C1
Timeline
Team Member
Queens Diner
08.2025 - 03.2026
Team Member
Sbarro Pizza - EG on the Move
03.2025 - 09.2025
Sales Executive
Lovely Bake Studio
07.2023 - 09.2024
Team Supervisor
Reliance Trends
02.2021 - 07.2023
Master of Business Administration - Business Management
Sheffield Hallam University
Master of Arts - Performing Arts
APJ College of Fine Arts
Bachelor of Commerce - Commerce
Indira Gandhi National Open University