Kam Garcha

• Led and managed a team of 8 testers, overseeing day-to-day operations including workload allocation, performance reviews, regular team meetings, and one-to-one development sessions.
• Effectively managed administrative duties such as approving holiday and sickness requests, while maintaining high team productivity and performance.
• Created comprehensive test plans, allocated testing tasks based on team strengths, and ensured timely delivery of high-quality results.
• Reviewed testers' outputs for accuracy and completeness, raising well-documented issues to developers and providing actionable feedback for swift resolution.
• Provided mentoring and support to the team, offering guidance on testing strategies, planning, and execution.
• Conducted hands-on game testing, with deliverables going to major clients including Ladbrokes and Coral, ensuring a seamless experience for end users.
• Solely maintained on-site operations during the COVID-19 pandemic, demonstrating leadership and commitment to business continuity.
• Proficient in JIRA for tracking bugs, managing sprints, and collaborating across teams.
• Experience with test environments within retail gaming platforms and systems.
• Maintained awareness of UK Gambling Commission regulations and compliance standards, ensuring all testing adhered to industry-specific legal and regulatory requirements.

Key Responsibilities:

• Handled a wide range of membership-related queries and complaints via telephone and written correspondence, ensuring prompt and professional resolution.
• Managed personal member registrations by effectively liaising with both internal departments and external stakeholders.
• Maintained accurate and up-to-date individual registration records, ensuring data integrity and compliance with internal standards.
• Demonstrated strong organisational skills by prioritising workload efficiently to meet tight deadlines.
• Maintained open communication within the team, sharing work plans, providing peer support and updates to support collaborative workflows.
• Utilised subject-matter expertise to guide and support Developers during the implementation of a new customer system.
• Selected as a 'floorwalker' to lead and assist team members during the rollout of a new Customer-Facing System, offering hands-on training and ongoing support.

· Dealing with correspondence, sending letters, amending records and filing

· Using VDU for inputting details and obtaining information