KALYAN TEJA UPPALAPATI

● Providing a friendly, welcoming, and efficient service to all Service Users, in line with our vision and values on Service User satisfaction.

● To undertake a host of duties, including meeting, greeting, and attending to the needs of Service Users, to ensure a superb SU experience.

● Ensure the delivery of all services comply with relevant legislation and regulations. Provide specific advice and support both in person, via telephone, email, and on Initial Accommodation (IA); on areas relating to housing i.e., Occupancy agreements, repairs, housing/tenancy support.

● To administer the general petty cash system and float in an accurate manner.

● Comply with all food and beverage regulations.

● Coordinate with the kitchen staff to ensure proper kitchen closing procedures, including equipment shutdown and the secure storage of flammable materials.

● Maintain the hotel's fire safety protocols, conducting regular checks and ensuring all staff are trained in emergency procedures.

● Aid, advise, and provide information to Service Users on the full range from, requesting a GP, to addressing minor room repairs when needed (e.g., repairs) to ensure all contractual responsibilities are met.

● Update management information systems (Meraki) and databases with, for example, data relating to Service User profiling, Occupancy agreements, Operational Audits, Incident reports, and Internal Moves.

● To investigate and report possible key breaches of the Occupancy Agreement in incident reports e.g., cooking, smoking, drinking in rooms.

● To provide reports i.e., on management transfers or casework and actions

● Identify the need for and promote Service User participation and community development initiatives.

● As housing officer I deal with all the departments of the company such as info, incidents, food, procurement, laundry., etc.

● Contribute to the successful delivery of all KPIs within the Housing Management Officer remit.

• Understand the business requirement and provide optimize solutions to the business
• Involved in solving various priority tickets, Incidents and Change Request Implementation
• Handled data issue tickets by analysing the flow
• Gathered user requirement for various report and technical feasibility and modelling the requirements in BW System
• Monitoring of data loads, resolving data load issues and analyzing the reasons for frequent failures of Info Packages and other data loads
• Created Process Chains to automate the loading process for master data and transactional data
• Creating and managing dataflow using DTP, transformations, Info Packages and other objects
• Created different variables in query designer such as hierarchy variable, Text and characteristic
• Designed and developed queries to generate reports with Business Explorer using BEx Analyzer, BEx Query Designer, Web Application Designer
• Worked on data duplication issues and selective deletions Transported objects from dev to quality
• Performed support activities after Go Live like testing, resolving production issues, process chain monitoring, etc
• Enhance existing data flows or reports as per the requirements and automate manual activities