A highly motivated and results-driven Business Analyst with 4 years of experience in data analysis, process improvement, and project management seeking a challenging role in a dynamic and growing organization.
Work History
Business Analyst
Manchester City Council
Remote
03.2023 - Current
Worked collaboratively with Product owners and Managers to understand user needs and translate them into clear requirements
Set up and ran workshop meetings to capture target processes
Reviewed existing functional documentation and created process documentation
Wrote user stories to clearly communicate requirements to development teams
Participated in Scrum processes and worked with Product Owner/Manager to refine applications
Defined user acceptance criteria and coordinated UAT activities
Business Analyst
Southwestern Railway
London
11.2022 - 02.2023
Worked with stakeholders to gather requirements and document business processes using process modeling tools such as BPMN and UML.
Facilitated cross-functional process mapping sessions to identify process bottlenecks and inefficiencies, resulting in a streamlined process flow and increased productivity.
Conducted detailed process analysis to identify areas for improvement, resulting in a 20% reduction in process time and a 30% increase in efficiency.
Worked with leadership to develop process improvement strategies aligned with business goals and objectives, resulting in improved overall business performance
Provided training and support to stakeholders on new process implementations, resulting in a successful rollout and adoption of new processes
Business Analyst
NHS
Southampton
01.2021 - 10.2022
Gathered and documented business requirements from stakeholders using tools such as use cases, user stories, and requirements traceability matrices.
Created and maintained project plans and timelines, ensuring on-time delivery and adherence to project budgets.
Conducted user acceptance testing (UAT) and provided training and support to end-users, resulting in successful project rollout and adoption.
Facilitated workshops and meetings with cross-functional teams to gather requirements, brainstorm solutions, and build consensus around business needs and priorities.
Conducted research and analysis on industry trends and best practices to inform process improvement initiatives and business strategy.
Collaborated with IT teams to translate business requirements into technical specifications, ensuring alignment with business goals and objectives.
Developed and maintained positive relationships with internal and external stakeholders, including customers, vendors, and third-party partners.
Business Support Analyst
Cognizant Technology Solutions
India
01.2018 - 01.2020
Conducted data analysis using SQL, Excel, and PowerBI to identify trends, patterns, and opportunities for process improvement, resulting increase in revenue.
Developed and maintained data models and dashboards to provide insights and recommendations for business decision-making, including forecasting and predictive analytics.
Collaborated with cross-functional teams to gather requirements, document processes, and design solutions to improve operational efficiency and data quality.
Conducted research and analysis on industry trends and best practices to inform process improvement initiatives and business strategy.
Created and presented reports and visualizations to stakeholders, including senior management, to provide insights and recommendations for business decision-making.
Worked with IT teams to develop and implement data collection, integration, and cleansing processes to ensure data accuracy and completeness.
Conducted ad hoc data analysis to support business inquiries and decision-making.
Provided training and support to end-users on data analysis tools and techniques, resulting in increased user adoption and proficiency.
Education
Master of Science - Business Analysis
University Of Southampton
Southampton
01.2021
INTERNSHIP
NETWORK RAIL
12.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Data Mining
Technology Architecture Analysis
Forecasting and Planning
Business Analysis
Variance Analysis
Process Improvement
Requirements Gathering
User Acceptance Testing
Power BI
Advanced Excel
Microsoft Visio
SQL
Python
Agile & Waterfall Methodology
Business process mapping
Data analysis
Competitive analysis
Gap analysis
Operations analysis
Timeline
Business Analyst
Manchester City Council
03.2023 - Current
Business Analyst
Southwestern Railway
11.2022 - 02.2023
Business Analyst
NHS
01.2021 - 10.2022
Business Support Analyst
Cognizant Technology Solutions
01.2018 - 01.2020
Master of Science - Business Analysis
University Of Southampton
INTERNSHIP
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