Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
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Kalyani Jayalath Mudiyanselage Dona

Kalyani Jayalath Mudiyanselage Dona

Hackney,City of London

Summary

Customer Service Assistant

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Brings few years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Catering Assistant


Hardworking kitchen team member always ready to assist with diverse needs. Helps keep kitchen clean, stocked and organised for fast-paced demands. Trained in health, safety and best practices for kitchen support.

Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.

Textile Designer


Skilled product designer understands materials, manufacturing processes and customer preferences. Experienced with iterative processes and prototyping. Brings analytical problem-solving abilities and attention to detail.

Artistic Designer experienced with wide variety of design tools and comfortable working in both 2D and 3D environments. Strong understanding of user experience design and creating visually appealing and highly functional designs. Works independently or in teams to produce high-quality designs that meet client expectations.

Fashion-focused Dressmaker using innovative design and production techniques to create stunning bespoke products to client specifications. Using outstanding communication and organisation skills to develop and create bespoke designs to tight deadlines.


Accomplished Dressmaker with extensive experience in any design, creation and alterations. Offering meticulous attention to accuracy and quality standards with proven abilities in cutting and stitching to provide consistently immaculate results.


Creative and skilled individual with strong problem-solving, active listening and communication abilities. Dedicated to making and repairing custom footwear and leather products. Uses correct traditional methods to achieve consistent and high-quality results.


Skilled Patternmaker offering35 years of experience. Successful at collaborating with designers, production managers and factory professionals. Looking for a challenging new role with room for advancement.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work history

COOK 1

Amazon School
Upminster, Havering
01.2007 - 01.2008
  • Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
  • Mentored staff in food preparation and storage best practices.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Ordered and received products and supplies to maintain well-stocked kitchen areas.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for diners.
  • Used ingredients creatively to minimise food waste and stay within budgets.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
  • Stored ingredients at safe temperatures in compliance with food hygiene regulations.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Increased customer satisfaction by resolving issues.
  • Operated machinery to achieve targets while following regulations.
  • Conducted testing to diagnose system faults.

Customer Assistant

Sainsbury's
Basildon, Essex
03.2002 - 07.2004
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Deep cleaned shop-floor to uphold strong hygiene and presentation standards.
  • Deep cleaned shop floor to uphold strong hygiene and presentation standards.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Created attractive visual merchandising and shop window displays.
  • Performed daily opening and closing functions and inventory management.
  • Handled cash and card payments with accuracy
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Handled cash and card payments with accuracy.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Practiced cross-selling techniques to showcase other products and services.
  • Kept abreast with latest product developments to inform customers.

Cleaning Worker

Tesco
Basildon, Essex
01.2001 - 01.2002
  • Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.
  • Deep cleaned toilets and washrooms, ensuring regular replenishment of toilet rolls, soap and hand towels.
  • Protected customer assets by handling furniture and belongings with care.
  • Updated cleaning methods knowledge and expertise through regular assessments and training.
  • Maintained high standards of cleanliness and general upkeep of wooden floors using mops and buffers.
  • Monitored cleaning product inventory, ordering quantities to maintain well-stocked cleaning supplies.
  • Kept cleaning materials and equipment in clear, organised storage.

Catering Assistant

Compass Group UK & Ireland
Hounslow
03.1999 - 12.2000
  • Served food and beverages to dining guests with outstanding customer service.
  • Prepared service area and kitchen equipment as directed.
  • Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
  • Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
  • Carefully prepared ingredients based on menus, portion control and agreed quality standards.
  • Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.

Education

Diploma of Higher Education - Fashion designing and pattern cutting

Pattern Making
Sri Lanka
09.2020 - 05.2023

Food Safety Training course Level 1 and 2 - Food Safety

Hight Speed Training For Catering
Riverside Business Park ,Dansk Way LS29 8JZ
04.2023 - 04.2023

Bachelor of Arts - Bachelor of Arts Fashion and Textiles

University of East London
London
09.2017 - 07.2021

OCR Level 3 Cambridge - Technical Subsidiary

Hackney Community College
London
09.2015 - 08.2017

Skills

  • Effective planner
  • Project budgeting
  • Clean-as-you-go approach
  • Hospitality service expertise
  • Temperature monitoring
  • Catering experience
  • Strong butchery skills
  • Food safety
  • Food spoilage prevention
  • Food plating and presentation
  • Kitchen equipment maintenance
  • Recipes and menu planning
  • Food preparation
  • Kitchen equipment operation and maintenance
  • Menu planning
  • Meal preparation
  • Incident reporting
  • Short order cooking
  • Meal planning and cooking
  • Creative cooking
  • Fashion design
  • Fabric repairs and alterations
  • Pattern cutting
  • Pattern design
  • Hand sewing
  • Dressmaking
  • Embroidery
  • Machine sewing
  • Working with varied fabrics and materials
  • Hand and machine sewing

Languages

Engish
Fluent
Sinhala
Fluent
Tamil
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

Food Safety Training course Level 1 and 2 - Food Safety

Hight Speed Training For Catering
04.2023 - 04.2023

Diploma of Higher Education - Fashion designing and pattern cutting

Pattern Making
09.2020 - 05.2023

Bachelor of Arts - Bachelor of Arts Fashion and Textiles

University of East London
09.2017 - 07.2021

OCR Level 3 Cambridge - Technical Subsidiary

Hackney Community College
09.2015 - 08.2017

COOK 1

Amazon School
01.2007 - 01.2008

Customer Assistant

Sainsbury's
03.2002 - 07.2004

Cleaning Worker

Tesco
01.2001 - 01.2002

Catering Assistant

Compass Group UK & Ireland
03.1999 - 12.2000
Kalyani Jayalath Mudiyanselage Dona