Kalvier Kang
Washington,United Kingdom
Summary
Dynamic professional with a strong foundation in customer service and communication, adept at problem-solving in busy retail environments. Demonstrates proficiency in digital marketing tools and point of sale expertise, with a proven track record of sales target achievement. Skilled in cash handling, stock management, and fashion awareness, complemented by adaptability and quick learning. Committed to teamwork and collaboration while taking initiative to optimise time management. Career goal includes leveraging skills in a challenging retail or marketing role to drive business success.
Overview
6
6
years of professional experience
Work history
Sales Assistant- Paid
Best One (Formally Kangs Discount Store)
Houghton Le Spring
2024.01 - 2026.03
- Deliver friendly, efficient customer service, confidently assisting shoppers with product, enquiries and purchases.
- Operate the till accurately, handling cash and card payments and maintaining a trustworthy, professional approach.
- Take responsibility for stock management, including replenishment, rotation, and ensuring shelves remain fully stocked and well presented.
- Process and organise stock deliveries, helping maintain an organised back-of-house area.
- Maintain a clean, safe, and tidy shop-floor environment, following store standards at all times.
- Demonstrate reliability during busy periods and contribute positively to smooth daily store operations through teamwork and strong time-management.
Sales Assistant- Volunteer
Best One (Formally Kangs Discount Store)
Houghton Le Spring
2020.07 - 2024.01
- Improved customer service by efficiently handling queries and complaints.
- Delivered exceptional after-sales service, encouraging repeat business.
- Trained new staff members, fostering supportive working environment.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Supported daily shop operations, including helping customers with queries and providing friendly, approachable service.
- Assisted with shelf replenishment, stock rotation, and keeping the shop floor clean, tidy, and well presented.
- Helped prepare and organise stock deliveries, ensuring products were displayed correctly and efficiently.
- Built strong communication and people skills through regular interaction with a wide range of customers.
- Developed confidence, reliability, and an understanding of how a busy retail environment operates.
Education
Foundation Degree in Business - Business & Financial Studies, Accounting Finance and Economics
Northumbria University
Newcastle upon Tyne 2025.09 -
GCSE -
St Aidans Catholic Academy
Newcastle upon Tyne 2018.09 - 2023.07
Skills
- Language: intermediate Punjabi
- Fashion awareness and product presentation
- Time management & reliability
- Adaptability & quick learning
- Teamwork and collaboration
- Problem-solving in busy retail environments
- Cash handling & stock management
- Customer service & communication
- Sales target achievement
- Digital marketing tools proficiency
- Initiative taking
- Point of sale expertise
- Time optimisation
LANGUAGES
Punjabi
Upper intermediate
Sports and Hobbies
Previously competed in rugby with Gateshead Storm and participated in organised football training, developing strong teamwork, communication, and resilience in competitive environments. Also trained in boxing and maintained regular gym attendance, building discipline, mental toughness, and a strong work ethic that continues to influence my professional approach.
Affiliations
- Photography
- Sports
References
References available upon request.
Timeline
Foundation Degree in Business - Business & Financial Studies, Accounting Finance and Economics
Northumbria University
2025.09 -
Sales Assistant- Paid
Best One (Formally Kangs Discount Store)
2024.01 - 2026.03
Sales Assistant- Volunteer
Best One (Formally Kangs Discount Store)
2020.07 - 2024.01
GCSE -
St Aidans Catholic Academy
2018.09 - 2023.07