

Dynamic professional with extensive experience in Connect:Direct and DAFFY-based infrastructure support, delivering robust solutions for diverse clients. Proficient in IT Service Management (ITSM) practices, including incident, problem, change, release, and configuration management. Demonstrated expertise in middleware technologies such as IBM Sterling Connect:Direct, File Agent, and EDI, along with a strong background in managed file transfer across mainframe, Unix/Linux, and Windows environments. Proven track record in sectors including banking, healthcare, insurance, and retail, ensuring seamless operations and enhanced data security.