KALPANA KALPANA
Victoria, AUSTRALIA,AUSTRALIA
Summary
Accomplished Administrative Manager versed in overseeing administrative operations. Addresses business inefficiencies and bottlenecks to optimise productivity.
Organised Administrative Manager with knack for streamlining office operations and improving team productivity. Implemented new systems that reduced paperwork and enhanced workflow, delivering clear results in project timelines. Known for fostering positive work environment, improving staff morale, and ensuring smooth day-to-day office functions.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Administrative manager
GLOBAL COLLEGE
LONDON
2022.01 - Current
- Maintained an organised workspace promoting productivity and efficiency.
- Alleviated workload pressures, delegating tasks appropriately amongst staff.
- Handled customer queries promptly improving overall customer satisfaction.
- Organised company documents for improved accessibility and compliance.
- Facilitated office meetings to discuss and address team issues.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Led and managed administrative staff to maintain smooth daily operations.
Lecturer
KC GROUP OF INSTITUTIONS
S.B.S NAGAR( INDIA)
2017.03 - 2021.11
- Fostered a stimulating learning environment through open discussions.
- Advised students on academic progress to ensure positive results.
- Managed administrative tasks related to coursework, streamlined evaluation process.
- Served as personal tutor for struggling students, increased pass rates.
- Designed exams, assessments and course content, including lecture material and writing assignments.
Education
Masters in International Business Management - Business
University of Greenwich
London, England 2021.01 - 2022.02
Bachelor of Business Administration - Business
SARVAPALLI UNIVERSITY
INDIASkills
- Customer relationship management usage
- Multitasking proficiency
- Office coordination
- Staff supervision
- Organisational leadership
- Customer Service
- Leadership skills
- Interpersonal communication
- Microsoft office
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Administrative manager
GLOBAL COLLEGE
2022.01 - Current
Masters in International Business Management - Business
University of Greenwich
2021.01 - 2022.02
Lecturer
KC GROUP OF INSTITUTIONS
2017.03 - 2021.11
Bachelor of Business Administration - Business
SARVAPALLI UNIVERSITY