Kaloyan Budinov

• Monitored staff performance and developed improvement plans
• Oversaw compliance with regulatory standards, passing all inspections without any violations.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
• Directed crisis management efforts during unforeseen events, minimising disruption to operations.

• Developed and delivered comprehensive training programmes, improving team skills and performance.
• Cultivated work environment focused on personal responsibility. continuous improvement and delivering high-quality results.
• Advised senior management on facilities needs and delivered ongoing operational support.
Supervised supply purchases, management and tracking in line with budgetary requirements.

• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Developed team communications and information for meetings

• Prepared detailed audit reports summarising findings and suggesting actionable improvements for management review.
Career

• Reconciled monthly bank statements and resolved discrepancies
• Assisted in conducting operational audits, evaluating the efficiency and effectiveness of organisational processes.