Kallum Pass
Derby,Derbyshire
Summary
Focused and resourceful individual with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Always eager to challenge myself in a new role with the use of my problem-solving skills and harnessing my interpersonal skills to help communicate with guests and colleagues to maintain and develop a healthier work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Sales promoter
Mulligans Irish Bar
Spain - Mallorca
2024.08 - 2024.10
- Enhanced customer understanding by conducting interactive product demonstrations.
- Boosted brand awareness with engaging promotional strategies.
- Facilitated consumer buying decisions to increase sales conversions.
- Trained new promoters on product features and selling techniques.
- Resolved customer complaints efficiently, maintaining positive brand image.
- Promoted various products during peak hours for maximum exposure.
- Communicated effectively with potential buyers to understand their needs.
- Maintained high level of energy and enthusiasm throughout work shift.
- Informed current and potential customers about product updates, special offers and new products.
- Maintained positive and approachable demeanour, fostering friendly and inviting atmosphere.
- Adapted sales pitches and approaches based on customer demographics and preferences.
Bartender
Golf Fang
Birmingham, West midlands
2023.08 - 2024.07
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Resolved customer complaints promptly to maintain good relationships.
- Implemented new cocktail recipes by researching current trends in the industry.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Handled cash transactions securely minimising risk of theft or fraud.
Conference and events team member
Hilton Met Birmingham
Birmingham, West midlands
2022.10 - 2023.08
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Collaborated and offered support with extra tasks to meet team goals.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Upsold extras to help increase daily revenue intakes.
- Received complaints and feedback, escalating as necessary for swift resolution.
Cell associate
Reckitt Benckiser
Derby, East midlands
2020.07 - 2022.10
- My role at Reckitt involves working within, and occasionally being in charge of, a small team on a production line to ensure it runs smoothly and efficiently, thus ensuring the products being manufactured are of the highest quality.
- Adhering to site quality management, performing complex mechanical changeover procedures, and ensuring waste levels are kept to a minimum to achieve area targets.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Prioritised competing tasks and coordinated high-volume workload to meet business needs.
Warehouse operative
Ted Baker
Alvaston
2019.06 - 2020.02
- During my time at Ted Baker's warehouse in Alvaston, I worked in a department called VAS (Value Added Service).
- My day-to-day activities include prepping orders for shipping, which involves weighing, wrapping, and ensuring the quality and care of the goods.
- I also covered the vehicle loading side once the orders have been prepared. While loading trailers, I ensure the pallets I handle are well treated to guarantee a positive response from the customers we deal with.
- Assisted team members in loading large items safely onto delivery trucks.
Meetings and events assistant
Radisson Blu Ema
2018.04 - 2019.06
- During my time at the Radisson Blu hotel, I developed new skills and improved on old ones. My job role included preparing and clearing down rooms, ensuring they met good standards of hygiene and organisation, building a rapport with guests, optimising both revenue and customer satisfaction, using systems such as Micros to process payments, and serving customers in accordance with food and drink service standards.
- I've completed training regarding health and safety, which included subjects such as manual handling and fire safety.
Warehouse operative
Rexel UK
2016.03 - 2018.03
- Ability to manoeuvre heavy objects correctly.
- Safety-conscious and aware of surroundings.
- Attention to detail.
- Ability to be self-directed and self-motivated when needed.
- Computer-literate and experienced in packaging software.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Managed disposal of waste materials, maintained clean working environment.
Sous-chef
The Trivet
Newark on Trent, Nottinghamshire
2015.08 - 2016.02
- Understanding and good practice with hygiene, and safety standards.
- Ability to work in a busy, fast-paced environment, and under pressure.
- Organisational skills and attention to detail.
- Extensive knowledge of food, beverage, and restaurant regulations.
- Delegated tasks to junior chefs for efficient kitchen operations.
- Developed unique flavour profiles for signature dishes, enhancing customer satisfaction.
- Assisted head chef in menu development, resulting in innovative dining experiences.
- Collaborated closely with front-of-house team, ensuring seamless service delivery.
- Implemented new cooking techniques, elevating the overall food quality and presentation.
- Reinforced safety protocols amongst staff members for a safe working environment.
Education
Secondary school -
Noel-baker
2010.01 - 2015.01
Access to Higher Education - undefined
Derby College
2019.09 - 2020.05
Foundation Degree in Science - Nursing - Mental health
Birmingham City University
Birmingham 2022.09 - 2023.08
Bachelor of Science - Nursing - Mental health
Birmingham City University
2023.09 -
Skills
- Positive attitude
- Confidence encouragement
- Brand advocacy
- Salesmanship
- Persuasive communication
- Multitasking ability
- Time management
- Target achievement
- Product demonstration
- Inventory management
- Rapport building
Certification
- FULL UK DRIVING LICENCE (2022)
- DIVERSITY AND EQUALITY TRAINING (2022)
- MANUAL HANDLING AND FIRE SAFETY TRAINING (2017,2019,2022)
- FOOD HYGIENE AND SAFETY TRAINING (2015)
- LEVEL 2 NVQ WAREHOUSE AND STORAGE (2017)
Affiliations
- Travelling to explore the sights of the world, try new foods and see other cultures.
- Training in the gym as I believe its both physically and mentally beneficial for you.
- I have just spent the last two months working abroad in Spain as travelling is a hobby of mine and I wanted to experience what it was like to work abroad whilst I had the opportunity too.
References
References available upon request.
A little about me
I am passionate about socializing with friends and family, eating healthy and exercising frequently as I go to the gym daily. Furthermore, I care about the mental health and wellbeing of others.
After two years living and working in Birmingham I have recently decided to take a break from education for the foreseeable, I have moved back home to derby and I am looking for a full time job.
Timeline
Sales promoter
Mulligans Irish Bar
2024.08 - 2024.10
Bachelor of Science - Nursing - Mental health
Birmingham City University
2023.09 -
Bartender
Golf Fang
2023.08 - 2024.07
Conference and events team member
Hilton Met Birmingham
2022.10 - 2023.08
Foundation Degree in Science - Nursing - Mental health
Birmingham City University
2022.09 - 2023.08
Cell associate
Reckitt Benckiser
2020.07 - 2022.10
Access to Higher Education - undefined
Derby College
2019.09 - 2020.05
Warehouse operative
Ted Baker
2019.06 - 2020.02
Meetings and events assistant
Radisson Blu Ema
2018.04 - 2019.06
Warehouse operative
Rexel UK
2016.03 - 2018.03
Sous-chef
The Trivet
2015.08 - 2016.02
Secondary school -
Noel-baker
2010.01 - 2015.01