Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
A little about me
Timeline
Generic
Kallum Pass

Kallum Pass

Derby,Derbyshire

Summary

Focused and resourceful individual with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Always eager to challenge myself in a new role with the use of my problem-solving skills and harnessing my interpersonal skills to help communicate with guests and colleagues to maintain and develop a healthier work environment.



Overview

9
9
years of professional experience
1
1
Certification

Work history

Sales promoter

Mulligans Irish Bar
Spain - Mallorca
08.2024 - 10.2024
  • Enhanced customer understanding by conducting interactive product demonstrations.
  • Boosted brand awareness with engaging promotional strategies.
  • Facilitated consumer buying decisions to increase sales conversions.
  • Trained new promoters on product features and selling techniques.
  • Resolved customer complaints efficiently, maintaining positive brand image.
  • Promoted various products during peak hours for maximum exposure.
  • Communicated effectively with potential buyers to understand their needs.
  • Maintained high level of energy and enthusiasm throughout work shift.
  • Informed current and potential customers about product updates, special offers and new products.
  • Maintained positive and approachable demeanour, fostering friendly and inviting atmosphere.
  • Adapted sales pitches and approaches based on customer demographics and preferences.

Bartender

Golf Fang
Birmingham, West midlands
08.2023 - 07.2024
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Resolved customer complaints promptly to maintain good relationships.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Handled cash transactions securely minimising risk of theft or fraud.

Conference and events team member

Hilton Met Birmingham
Birmingham, West midlands
10.2022 - 08.2023
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Upsold extras to help increase daily revenue intakes.
  • Received complaints and feedback, escalating as necessary for swift resolution.

Cell associate

Reckitt Benckiser
Derby, East midlands
07.2020 - 10.2022
  • My role at Reckitt involves working within, and occasionally being in charge of, a small team on a production line to ensure it runs smoothly and efficiently, thus ensuring the products being manufactured are of the highest quality.
  • Adhering to site quality management, performing complex mechanical changeover procedures, and ensuring waste levels are kept to a minimum to achieve area targets.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Prioritised competing tasks and coordinated high-volume workload to meet business needs.

Warehouse operative

Ted Baker
Alvaston
06.2019 - 02.2020
  • During my time at Ted Baker's warehouse in Alvaston, I worked in a department called VAS (Value Added Service).
  • My day-to-day activities include prepping orders for shipping, which involves weighing, wrapping, and ensuring the quality and care of the goods.
  • I also covered the vehicle loading side once the orders have been prepared. While loading trailers, I ensure the pallets I handle are well treated to guarantee a positive response from the customers we deal with.
  • Assisted team members in loading large items safely onto delivery trucks.

Meetings and events assistant

Radisson Blu Ema
04.2018 - 06.2019
  • During my time at the Radisson Blu hotel, I developed new skills and improved on old ones. My job role included preparing and clearing down rooms, ensuring they met good standards of hygiene and organisation, building a rapport with guests, optimising both revenue and customer satisfaction, using systems such as Micros to process payments, and serving customers in accordance with food and drink service standards.
  • I've completed training regarding health and safety, which included subjects such as manual handling and fire safety.

Warehouse operative

Rexel UK
03.2016 - 03.2018
  • Ability to manoeuvre heavy objects correctly.
  • Safety-conscious and aware of surroundings.
  • Attention to detail.
  • Ability to be self-directed and self-motivated when needed.
  • Computer-literate and experienced in packaging software.
  • Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
  • Improved efficiency with meticulous coordination of stock and inventory control.
  • Liaised with suppliers, resolved issues related to deliveries and supplies.
  • Managed disposal of waste materials, maintained clean working environment.

Sous-chef

The Trivet
Newark on Trent, Nottinghamshire
08.2015 - 02.2016
  • Understanding and good practice with hygiene, and safety standards.
  • Ability to work in a busy, fast-paced environment, and under pressure.
  • Organisational skills and attention to detail.
  • Extensive knowledge of food, beverage, and restaurant regulations.
  • Delegated tasks to junior chefs for efficient kitchen operations.
  • Developed unique flavour profiles for signature dishes, enhancing customer satisfaction.
  • Assisted head chef in menu development, resulting in innovative dining experiences.
  • Collaborated closely with front-of-house team, ensuring seamless service delivery.
  • Implemented new cooking techniques, elevating the overall food quality and presentation.
  • Reinforced safety protocols amongst staff members for a safe working environment.

Education

Secondary school -

Noel-baker
01.2010 - 01.2015

Access to Higher Education - undefined

Derby College
09.2019 - 05.2020

Foundation Degree in Science - Nursing - Mental health

Birmingham City University
Birmingham
09.2022 - 08.2023

Bachelor of Science - Nursing - Mental health

Birmingham City University
09.2023 -

Skills

  • Positive attitude
  • Confidence encouragement
  • Brand advocacy
  • Salesmanship
  • Persuasive communication
  • Multitasking ability
  • Time management
  • Target achievement
  • Product demonstration
  • Inventory management
  • Rapport building

Certification

  • FULL UK DRIVING LICENCE (2022)
  • DIVERSITY AND EQUALITY TRAINING (2022)
  • MANUAL HANDLING AND FIRE SAFETY TRAINING (2017,2019,2022)
  • FOOD HYGIENE AND SAFETY TRAINING (2015)
  • LEVEL 2 NVQ WAREHOUSE AND STORAGE (2017)

Affiliations

  • Travelling to explore the sights of the world, try new foods and see other cultures.
  • Training in the gym as I believe its both physically and mentally beneficial for you.
  • I have just spent the last two months working abroad in Spain as travelling is a hobby of mine and I wanted to experience what it was like to work abroad whilst I had the opportunity too.

References

References available upon request.

A little about me

I am passionate about socializing with friends and family, eating healthy and exercising frequently as I go to the gym daily. Furthermore, I care about the mental health and wellbeing of others.


After two years living and working in Birmingham I have recently decided to take a break from education for the foreseeable, I have moved back home to derby and I am looking for a full time job.

Timeline

Sales promoter

Mulligans Irish Bar
08.2024 - 10.2024

Bachelor of Science - Nursing - Mental health

Birmingham City University
09.2023 -

Bartender

Golf Fang
08.2023 - 07.2024

Conference and events team member

Hilton Met Birmingham
10.2022 - 08.2023

Foundation Degree in Science - Nursing - Mental health

Birmingham City University
09.2022 - 08.2023

Cell associate

Reckitt Benckiser
07.2020 - 10.2022

Access to Higher Education - undefined

Derby College
09.2019 - 05.2020

Warehouse operative

Ted Baker
06.2019 - 02.2020

Meetings and events assistant

Radisson Blu Ema
04.2018 - 06.2019

Warehouse operative

Rexel UK
03.2016 - 03.2018

Sous-chef

The Trivet
08.2015 - 02.2016

Secondary school -

Noel-baker
01.2010 - 01.2015

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