Kallum Durcan
Nottingham,Nottinghamshire
Summary
Accomplished professional with expertise in relationship management, account growth strategy, and customer retention strategy. Demonstrates strong commercial awareness and proficiency in developing new and existing business models. Committed to driving business success through strategic planning and effective client engagement.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior product consultant
LEAP Estates
Nottingham, Nottinghamshire
02.2025 - Current
- Collaborated with CEO & Marketing Manager to create impactful promotional content for new and existing users.
- Fostered long-lasting relationships with clients through regular follow-ups, events & online calls.
- Full scale demonstrations, New Business & Account Management, ensuring all clients had know-how/knowledge of any new product offerings.
- 1 in 2 turnover on New Business demonstrations, 54 new accounts, with over 150 users over a 6 month period.
- Formulated pricing strategies maintaining competitive edge in the market, RRP £129 Per User Per Month.
Enterprise Account Executive
Musgrove & Ball (Contract)
Nottingham, Nottinghamshire
01.2023 - 02.2025
- Working alongside the Co-Director building a target profile of brand new customers.
- Managing a full sales cycle from new business, to demo, to close.
- Identified potential business opportunities, leading to increased market share.
- Managed complex negotiations with high-value accounts, resulting in mutually beneficial contracts.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored competitor activities, responding creatively to maintain relevancy and competitiveness.
- Generated £320k of new business revenue with 211k closed won, current projection would predict a 6-figure turnover by the end of 2025.
- Managing a full pipeline of clients, from creating the deal to closing, then passing the client over to our Customer Success department.
Associate Consult & Account Executive
Akkodis & ProsperoHub (Contract)
Nottingham
10.2023 - 10.2024
- Enhanced customer relationships by delivering excellent service, building out a brand new portfolio of clients.
- Managed existing client portfolios for business growth and expansion.
- Developed new accounts with innovative marketing trends, using TikTok & LinkedIn.
- Collaborated with cross-functional teams to deliver client objectives.
- Streamlined business processes for improved efficiency and productivity.
- Identified opportunities in the market through comprehensive research activities.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Implemented strategic initiatives to retain key accounts.
- As this was a joint contract, I closed won just over £210k in ARR respectively with both companies.
- Average deal size was around 5-25k with PH & 3-10k with Akkodis.
CRM Manager
Peopletoo (Contract)
Nottingham, Nottinghamshire
03.2023 - 09.2023
- Delivered monthly, quarterly and annual forecasting reports, identifying areas for growth and celebrating revenue successes.
- Initiated marketing campaigns to increase brand awareness and grow customer base.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
- Monitored customer interactions, liaising with customer relationship team to drive exceptional service delivery.
Commercial Account Manager
edays
Nottingham, Nottinghamshire
03.2022 - 01.2023
- Generated £219k of revenue from March 2022 until January 2023. With yearly target standing at 134k. 191% overachievement of target for the year.
- Engaged with more than 25+ new clients in a 9-month period showcasing the ability to execute new business wins.
- Closely monitored sales performance and activity levels using a state-of-the-art CRM, producing monthly reports detailing key result areas.
- Built and maintained advanced understanding of client brands including key challenges, positioning and relevant market environment to provide informed guidance and recommendations.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Frequently visited customers to maintain positive and productive relationships.
Key Account Manager
Huble Digital
London, London
05.2021 - 03.2022
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
- A huge win personally, closing half a million pounds of revenue in one deal - My biggest personal success to date.
- Developed awareness of projects within project chain and communicated with regional sales managers to capitalise on all commercial opportunities.
Business Development Consultant
GoDaddy
Nottingham, Nottinghamshire
10.2018 - 05.2021
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Smashed targets on average by 220% each month, the floor average at the time of working was £6,500 of closed won revenue. I was averaging £14,200 per month.
- Grew customer base by identifying needs and delivering relevant product solutions.
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
- Identified cross-selling opportunities through ongoing customer needs analysis.
Business Support Supervisor
James Leighton Financial Services
Nottingham, Nottingham
02.2018 - 10.2018
- Prioritised competing tasks and high-volume workloads with superior time management and business acumen.
- Built strong relationships with staff on various levels, confidently communicating and working collaboratively.
- Assisted with financial and business projects by contributing documents, reports and clerical skills.
- Managed correspondence and enquiries for company email account, maintaining swift response times.
- Kept back office operations smooth and efficient to support business needs.
Sales Team Manager
Domestic & General
Nottingham, Nottinghamshire
06.2014 - 07.2016
- Trained and mentored employees to maximise team performance.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Developed ongoing programmes using good team communication and collaboration.
- Driven a low performing team to the second highest in the contact centre, conversions rates rising to over 61% per inbound call.
- Handled over 150 of inbound calls per day.
Field Sales Representative
Capital one
Nottingham, Nottinghamshire
01.2014 - 06.2014
- Sourced and engaged small business customers to achieve new business growth and revenue targets.
- Maintained customer relationships through excellent after-sales support, increasing brand loyalty and repeat business.
- Kept updated on the latest company developments, sales techniques and best practices by attending regular sales meetings.
- Designed sales strategies to increase profits, making reviews and amendments when growth was needed.
- Responsible for the second highest cold call conversion in a team of more than 20, staff turnover was very high due to the nature of the business.
Education
Bachelors - Project Management
Nottingham Trent University
Nottingham, NGM 09.2011 - 08.2013
A-Levels - Business Studies
Bramcote College
Nottingham, NGM 09.2009 - 05.2011
Skills
- Relationship Management
- Account growth strategy
- Customer retention strategy
- Commercial Awareness
- New/Existing Business Model
Additional Information
- References available on request
Certification
- Chartered HubSpot certified.
- Salesforce certified.
Accomplishments
- Implemented SPIN selling process, streamlining work and increasing efficiency by 34%.
- Supervised team responsible for executing well on projects, leading to 13% increased revenue by the quarter.
- Collaborated with teams up-to 100 staff in development of internal and external CRM projects.
- CRM Accredited.
Timeline
Senior product consultant
LEAP Estates
02.2025 - Current
Associate Consult & Account Executive
Akkodis & ProsperoHub (Contract)
10.2023 - 10.2024
CRM Manager
Peopletoo (Contract)
03.2023 - 09.2023
Enterprise Account Executive
Musgrove & Ball (Contract)
01.2023 - 02.2025
Commercial Account Manager
edays
03.2022 - 01.2023
Key Account Manager
Huble Digital
05.2021 - 03.2022
Business Development Consultant
GoDaddy
10.2018 - 05.2021
Business Support Supervisor
James Leighton Financial Services
02.2018 - 10.2018
Sales Team Manager
Domestic & General
06.2014 - 07.2016
Field Sales Representative
Capital one
01.2014 - 06.2014
Bachelors - Project Management
Nottingham Trent University
09.2011 - 08.2013
A-Levels - Business Studies
Bramcote College
09.2009 - 05.2011