Summary
Overview
Work history
Education
Skills
Timeline
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Kaley-Rose Howard

Enfield,City of London

Summary

Dedicated professional with a strong background in customer service, known for clear communication and composure under pressure. Demonstrates kindness, understanding, and respect, honed through active participation in a theatre group. Highly sociable and works well with others, consistently delivering exceptional service while maintaining a positive and respectful attitude.


Overview

1
1
year of professional experience

Work history

Babysitter

Ms Annabella Cook
London, City of London
04.2024 - 06.2025
  • Responded appropriately to physical and emotional needs of the child, ensuring their comfort at all times.
  • Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.
  • Received positive feedback from parents due to exceptional babysitting service provided consistently.
  • Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among kids.
  • Assisted in developing reading skills through storytelling sessions promoting love for books among kids.
  • Supervised and monitored the safety of children in care to ensure well-being at all times.
  • Promoted good behaviour by using positive reinforcement strategies.
  • Maintained healthy eating habits by preparing nutritious meals and snacks.
  • Developed constructive and cooperative working relationships with others fostering a harmonious environment.
  • Fostered an environment conducive to learning with the provision of educational games.
  • Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
  • Created fun-filled holiday programmes keeping children entertained throughout the break.
  • Kept living spaces neat and clean to maintain a proper hygienic environment.
  • Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting contracts.
  • Developed positive, trusting relationships with groups of young children.
  • Handled emergencies efficiently whilst maintaining composure leading to minimal disruption or distress.
  • Role-modelled desired behaviours, habits and actions.

Charity shop volunteer

Salvation Army
Walthamstow, Waltham Forest
07.2024 - 08.2024
  • Packaged sold items carefully for optimal customer satisfaction post-purchase.
  • Participated in training sessions regularly to enhance personal skill set and contribution.
  • Assisted in sorting and pricing donations for streamlined operations.
  • Demonstrated excellent customer service skills to ensure repeat business.
  • Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
  • Managed till transactions, resulting in accurate accounting.
  • Maintained cleanliness and hygiene standards throughout the shop floor.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.

Education

GCSEs - Maths, Science, English, History

Walthamstow School For Girls, Hawkswood School
London
09.2020 -

Skills

  • Kind and outgoing (theatre group)
  • Understanding and respectful
  • Works well with others, (sociable)
  • Customer Service
  • Clear communication
  • Composure under pressure

Timeline

Charity shop volunteer

Salvation Army
07.2024 - 08.2024

Babysitter

Ms Annabella Cook
04.2024 - 06.2025

GCSEs - Maths, Science, English, History

Walthamstow School For Girls, Hawkswood School
09.2020 -

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