Kayleigh Parsons

As a Warehouse Operator i’m responsible for managing the flow of goods in and out of the warehouse. This includes receiving, storing, and distributing products while ensuring that all operations are carried out in compliance with safety regulations and company policies.

Key Responsibilities:
Receiving Goods:
- Unload shipments from trailers and check for accuracy against purchase orders.
- Inspect incoming goods for damage and report discrepancies.
Inventory:
- Organize and store products in designated areas of the warehouse.
- Maintain accurate inventory records using warehouse management systems.
- Conduct regular inventory counts and assist in stock audits.
Order Fulfillment:
- Pick and pack orders according to specifications.
- Prepare shipping documents and labels for outgoing shipments.
- Ensure timely and accurate delivery of products.
Safety Compliance:
- Follow all safety protocols and procedures to maintain a safe working environment.
- Report any safety hazards or incidents to management immediately.
Team Collaboration:
- Work closely with other warehouse staff to meet operational goals.
- Participate in training and development programs as required.
- Strong attention to detail and organizational skills.
- Basic computer skills for inventory.
- Ability to lift heavy objects and perform physical tasks.
- Good communication skills and ability to work in a team.

I have been at JD Sports for just over 5 years and have loved my time working here. I started as a sales assistant and worked my way up to a supervisory level where I then truly began learning new skills In my everyday role. I am a motivated individual which was an important factor in why I was able to challenge myself to get this position and obtain the following skills:

Maintained documents and records to comply with internal policies and external regulations.

• Estimated costs, generated reports, and maintained detailed records.
• Guided and coached staff to achieve individual growth and sales production targets.
• Coordinated employee schedules and handled resource management to remove barriers to productivity.
• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Worked closely with management to manage staff levels.
• Completed opening of the store and closing independently
• Cashing up on a day-to-day basis
• Was able to begin my journey with visual merchandising allowing me to be able to use my own initiative to create displays.
• Worked overtime hours to ensure that customers were served to a high standard.
• Completed several onboarding groups
• Refunds and faulty items
• Worked in recruitment - completed several interviews and hired new employers.

I began my first job at Thornton's as a Christmas temp, where I worked the busy holiday period servicing customers to ensure that they left the store with a positive experience.

This began my journey of work life and the importance of a high level of customer service. During my time here, I learned many skills when interacting with the public such as; adapting my tone of voice, body language, and delivery to different people. This truly gave me an insight that I wanted to stay working in hospitality/retail in the public sector, improving customers' outlook and their time spent shopping. Some key skills I developed are outlined below:

• Unpack deliveries, stock shelves and arrange displays
• Rotate and replace stock.
• keep the store clean and tidy.
• Built rapport with new and existing customers to boost client retention.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Promoted customer loyalty scheme at checkout.
• Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.