Kaleem Khan
Bury,UK
Summary
Dedicated HGV Class 2 Driver prioritising road safety, vehicle compliance, and customer service. Demonstrates strong problem-solving and communication skills while maintaining professionalism in high-pressure situations. Experienced in team building and public speaking, fostering collaboration to achieve organisational goals. Ready to contribute skills and commitment to success in the transport and logistics sector.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Payment Management (O2)
CAPITA PLC
2023.04 - 2026.06
- Helping customers who are struggling to pay their bills by exploring suitable payment plans.
- Dealing with complex queries with customers who are struggling to keep on top of their bills due to financial and health reasons.
- Dealing with external financial support agencies. Discussed customer accounts and setting up affordable payment plans to stop customer having to apply for an IVA.
- Successfully delivered on tasks within tight deadlines.
Customer Support Specialist
Tesco Mobile
2011.03 - 2023.04
- Experienced in handling a wide range of inquiries, including product information, billing issues, order tracking, fraud, technical support and complaint resolution.
- Resolving complex customer issues, identifying root cause and providing effective solutions.
- Collaborated with escalation team to address and resolve customer complaints effectively.
- Handled customer queries in fast-paced call center environment, ensuring timely resolutions.
- Providing exceptional product knowledge and effectively communicating features and benefits to customers, resulting in increased sales and customer loyalty.
- Managed security breaches and fraudulent activities on individual and business accounts in coordination with fraud team.
Warehouse operator
Argos Warehouse
2008.02 - 2011.01
- Despatched customer orders efficiently to maintain prompt delivery timelines
- Uploaded delivery details into central systems to uphold accurate record-keeping
- Organised daily staff rota to enhance scheduling and ensure adequate shift coverage
- Trained new staff on procedures and best practices to ensure consistency in operations
Education
HND - Accounting and Finance
Salford University
Salford 2003.01 - 2006.01
Some College (No Degree) - 2 As levels in IT and Business
Bury College
Greater Manchester 2000.01 - 2003.01
9 GCSE passes
Elton High School
Greater Manchester 1996.01 - 2000.01
Skills
Problem-solving
Communication skills
Team building
Calm under pressure
Vehicle & Load Safety
Road Safety
Compliance & Regulations
Communication Skills
Multilingual person who can fluently communicate in English, Urdu and Punjabi.
Voluntary Work
Volunteer to my local community through organising charity events.
Extra-Curricular Activities
I am passionate about travelling to different countries to experience various cultures and societies. Engage regularly in local community events which focus on underprivileged families within the community. I am passionate about travelling to different countries to experience various cultures and societies. Engage regularly in local community events which focus on underprivileged families within the community.
Certification
I am highly motivated , new qualified class 2 driver who susscefully completed training with Mantra Learning. During the proccess I have leanred the safety, strict compliances with driver hours and regulations.
Accomplishments
HGV Categoer C (class 2) Licentrce through Mantra. Pass year 2026
Driver CPC (Modules 2 & 4 )
First Aid through Mantra Learning
Timeline
Payment Management (O2)
CAPITA PLC
2023.04 - 2026.06
Customer Support Specialist
Tesco Mobile
2011.03 - 2023.04
Warehouse operator
Argos Warehouse
2008.02 - 2011.01
HND - Accounting and Finance
Salford University
2003.01 - 2006.01
Some College (No Degree) - 2 As levels in IT and Business
Bury College
2000.01 - 2003.01
9 GCSE passes
Elton High School
1996.01 - 2000.01