KALASIA SENICO
London
Summary
Partner Operations professional with a track record of coordinating cross-functional delivery across agencies, partners and internal teams to keep digital, editorial, marketing and product assets accurate, compliant and on-brand. Skilled in managing aagency and partner relationships, overseeing content and digital asset governance, and driving end-to-end workflows that balance commercial objectives, customer experience and regulatory requirements. Strong stakeholder management and relationship-building skills, with a proven ability to resolve issues, align approvals and maintain consistency across customer-facing experiences.
Overview
7
7
years of professional experience
Work History
Operations Support Analyst / Senior Partner Operations
Intuit / Credit Karma
London
10.2024 - Current
- Coordinating with different teams to ensure smooth operations and compliance.
- Managing client onboarding processes while adhering to regulatory standards.
- Supporting and enhancing customer experience through effective problem resolution.
- Collaborated with cross-functional teams to implement solutions and optimise operations.
- Managed incident response protocols to effectively resolve system outages and minimise downtime.
- Conducted tactical troubleshooting to pinpoint faults and restore stable performance.
- Coordinated with IT support to troubleshoot technical issues and reduce disruption.
- Owned website editorial governance to meet regulatory, contractual, and brand standards.
- Oversaw content and digital asset governance for compliant, on-brand website delivery.
- Supported end-to-end content and product workflows across commercial, customer, and regulatory needs.
- Developed and maintained documentation for operational procedures and system configurations.
- Led review cycles for digital and product asset development and release.
- Collaborated with internal stakeholders and external partners on customer experience consistency.
- Developed and presented website mockups and proposed digital experiences to secure stakeholder approvals.
Operations Support Analyst / Senior Partner Operations
Alpha FX
London
03.2024 - 10.2024
- Managed client onboarding pipelines across EU, UK, and worldwide jurisdictions, focusing on Luxembourg structures while ensuring adherence to banking regulations and compliance standards.
- Led end-to-end onboarding engagement with service providers, compliance functions, and key stakeholders to ensure seamless integration.
- Directed client relationship management to facilitate compliant transitions for all onboarding parties, enhancing stakeholder trust.
- Owned jurisdictional entity structuring and alternative banking options to meet deal deadlines.
- Built strong client and stakeholder relationships, providing guidance on account setup procedures and meeting deal deadlines.
- Conducted due diligence checks and verified documentation to meet regulatory and internal policy requirements.
- Collaborated with internal teams, such as compliance and sales, to streamline onboarding procedures and resolve client concerns.
- Engaged with customers post-interaction to enhance their support experience.
- Resolved negative correspondence by addressing concerns and providing solutions.
Client Services and Corporate Governance Associate
DDCAP Limited
London
09.2023 - 03.2024
- Managed KYC onboarding and refresh processes for complex structures, ensuring compliance with ownership regulations.
- Assessed compliance risks and monitored sanctions listings for high-risk client escalation.
- Analysed regulatory changes and monitored US OFAC/HMT OFSI sanctions listings, escalating reports on high-risk clients for timely action.
- Supported compliance controls under executive director governance and internal policies.
- Prepared agendas, minutes and committee materials, and led governance meetings communicating findings and remediation requirements to stakeholders.
- Led training sessions for junior associates, enhancing team skills and performance.
- Utilised specialised knowledge of organisation's business activities to optimise operations.
AML Operations Specialist
Fisher Funds Wealth Management
, New Zealand
07.2022 - 07.2023
- Developed and implemented AML policies and procedures to mitigate compliance risk.
- Managed portfolio of high-risk clients through comprehensive due diligence.
- Conducted detailed investigations to verify customer legitimacy and block unauthorised access.
- Reviewed transaction monitoring reports to promptly identify and escalate suspicious activity.
- Streamlined transaction monitoring steps to reduce false positive alerts.
- Identified monitoring gaps and recommended system enhancements to improve detection capabilities.
- Completed risk assessments for new products to meet AML standards.
- Reviewed and verified customer identification documents to reduce identity theft risk.
- Liaised and supported stakeholders throughout onboarding, verifying documentation and EDD.
- Participated in external audits by presenting evidence and AML process explanations.
- Compiled information to ensure clean audit trails.
- Delivered training on transaction monitoring techniques and tools for analysts.
- Served as the sole AML team trainer and mentor for new staff.
- Managed training programme delivery and staff development.
KiwiSaver and Managed Fund Onboarding Specialist
Fisher Funds Wealth Managment
, New Zealand
04.2021 - 07.2022
- A hybrid team designed to foster relationships with new and existing investors. Nurtured client's onboarding journey from lead generation and qualification to KYC documentation verification, ensuring compliance with AML regulations. Provide regulated financial advice to meet clients' lifetime goals, risk appetite and timeframes.
- Provide regulated financial advice under FOFA regulations to advise the client on the best product to meet their financial goals within their risk appetite.
- Lead qualification and pipeline management.
- Collaborated with Head of Lead Generation to optimise lead entry forms, enhancing lead qualification process.
- Collaborate with the marketing team to assist in defining and implementing lead generation campaigns.
- Facilitated internal and external client meetings through face-to-face, virtual, email, and phone interactions to enhance client engagement.
- Engaged with SalesForce and TrailHead tools to streamline client management and enhance productivity.
- Record accurate end to end advice cases for auditing records and client profiles.
- Meet KPIs and uncover sales opportunities.
- Key Responsibilities:
Operations Support Analyst / Senior Partner Operations
Fisher Funds Wealth Management
, New Zealand
05.2019 - 04.2021
- Strengthened client outcomes by aligning investment strategies with goals and timeframes.
- Enhanced client retention and reduced churn by advising default clients on tailored investment options.
- Met KPI targets while driving improvements in client retention and churn prevention outcomes.
- Boosted cross-sell success through effective campaign management and proactive objection handling.
- Maintained FCA compliance and service quality through rigorous quality assurance.
- Raised team capability by leading weekly meetings and structured peer scoring.
Skills
- Regulatory compliance
- KYC screening
- Sanctions monitoring
- Onboarding optimisation
- Process improvement
- Risk assessment
- Stakeholder coordination
- Cross-functional coordination
- Stakeholder engagement
- Stakeholder communication
- Technical issue analysis
- Problem solving
- Partner operations
- Client retention strategies
- Business development
- Technical proficiency
- Business process enhancement
- Financial planning and analysis
- Client retention
- Financial planning
- KYC regulations
- AML controls
- CRM management
Websites, Portfolios, Profiles
linkedin.com/in/kalasia-senico-33b44225a
PROJECTS
Developing and implementing internal policies and procedures that align with AML framework. Project leader in:, AML team training framework, AML team CPD and skills matrix, High Risk Client register and monitoring process, APLYID (EIV) business champion & trainer, Project lead for APLYID remediation project, Entity remediation project, Creator of the SharePoint AML HUB for all SOP's, training registers and documentation for the facilitation of process standardisation both internally and business wide, JADE rule review - an annual project to analyse, review and amend/create/reduce rules based on effectiveness and quality control for transaction monitoring, STP testing and review
PROGRAMME PROFICIENCY
- SalesForce
- FreshDesk CRM
- Onfido
- APLYID (EIV)
- JADE THIRD EYE
- TrailHead
- Microsoft Office 365
- SharePoint
- Microsoft Teams
- Proficient in Microsoft PowerPoint, Office, Excel, OneNote, Publisher
Timeline
Operations Support Analyst / Senior Partner Operations
Intuit / Credit Karma
10.2024 - Current
Operations Support Analyst / Senior Partner Operations
Alpha FX
03.2024 - 10.2024
Client Services and Corporate Governance Associate
DDCAP Limited
09.2023 - 03.2024
AML Operations Specialist
Fisher Funds Wealth Management
07.2022 - 07.2023
KiwiSaver and Managed Fund Onboarding Specialist
Fisher Funds Wealth Managment
04.2021 - 07.2022
Operations Support Analyst / Senior Partner Operations
Fisher Funds Wealth Management
05.2019 - 04.2021