KALAISELVI SIVASHANKAR
Norwich
Summary
Experienced Senior Process Associate with over 5 years in Banking and Finance sector. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Instinctive Supply Chain and Logistics intern with comprehensive experience in logistics and inventory management. Fosters relationships with clients and suppliers to boost rapport. Organised and quick in analysing and revising logistical procedures.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Supply chain and logistics Intern
Sri Venkateswara Transport
Chennai
04.2021 - 04.2022
- Coordinated transport schedules for timely delivery of goods.
- Assisted in the preparation of shipping documents, ensuring compliance with regulations.
- Developed a comprehensive understanding of supply chain processes through hands-on experience.
- Assisted senior staff in planning and scheduling delivery routes for optimal resource utilisation.
- Conducted risk assessments and developed contingency plans for supply chain disruptions.
- Conducted regular performance reviews of logistics providers, negotiating cost-effective contracts.
- Implemented diligent quality control measures for enhanced production outputs.
Senior Process Associate
Tata Consultancy Services
Chennai
08.2016 - 04.2021
- Managed customer queries of CITI credit card department for better relationship management.
- Increased customer satisfaction by providing detailed product specifications and features, through proactive facility management.
- Worked closely with Banking and Finance teams, ensuring coordinated approach to Account management.
- Promoted to handle Gold customers by identifying opportunities for growth within the existing customer base through efficient account management practices.
- Consistently met deadlines whilst resolving customer complaints, showcasing time management expertise.
- Prepared detailed reports for management outlining client account performance, potential account growth opportunities and customer feedback.
- Managing payment issues, customer disputes, account closures through effective troubleshooting and problem resolution methods.
Education
Bachelors of Commerce - Commerce
University of Madras
Chennai 06.2013 - 04.2016
Master - Human Resources Management
University of Madras
Chennai 11.2017 - 12.2019
Master of Science - Logistics and Supply Chain Management
University of Hertfordshire
Hertfordshire 09.2022 - 08.2023
Skills
Logistics analysis
Certification
Supply Chain Foundations: Analytics
Projects
The potential impact of supply chain disruptions on small and medium retailers of the UK:
To develop the knowledge about supply chain disruptions and its importance for the retailers of the UK
• To identify the factors relating to the affecting the supply chain management of small and medium-scale retailers
• To analyse the challenges faced by small and medium retailers of the UK while implementing supply chain
disruptions within workplace
• To scrutinise the impact of supply chain disruptions on the operations of small and medium UK retailers
Timeline
SAP ERP Essential Training
08-2025
Supply Chain Foundations: Analytics
12-2023
Supply Chain Fundamentals: Risk and Resilience
12-2023
Six Sigma: White Belt
11-2023
International Logistics
09-2023
Lean Six Sigma Foundations
08-2023
Master of Science - Logistics and Supply Chain Management
University of Hertfordshire
09.2022 - 08.2023
Supply chain and logistics Intern
Sri Venkateswara Transport
04.2021 - 04.2022
Master - Human Resources Management
University of Madras
11.2017 - 12.2019
Senior Process Associate
Tata Consultancy Services
08.2016 - 04.2021
Bachelors of Commerce - Commerce
University of Madras
06.2013 - 04.2016
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