Kajol Said
Woolwich
Summary
Diligent student from Bournemouth University specializing in Marketing Communications, with a strong foundation in customer service and sales. Proven ability to manage customer inquiries, process cash transactions, and resolve complaints effectively in high-pressure environments. Adaptable team player with excellent communication skills and a commitment to delivering exceptional service. Eager to leverage skills and knowledge to contribute to business success.
Overview
3
3
years of professional experience
Work History
Bartender
Eden Gardens
12.2024 - 04.2025
- Prepared and served drinks while delivering excellent customer service.
- Managed busy bar operations, handling multiple orders quickly and accurately.
- Handled cash and card transactions with precision.
- Contributed to a welcoming atmosphere for guests and supported team members during peak hours.
- Ensured compliance with health and safety and licensing regulations.
Telesales Agent
Astute Ltd
01.2024 - 12.2024
- Made outbound calls to potential customers, promoting company services and securing sales.
- Consistently met and exceeded daily/weekly sales targets.
- Built strong rapport over the phone through clear communication and active listening.
- Recorded customer information accurately in the system, demonstrating strong admin skills.
- Handled objections and complaints in a professional, solution-focused manner.
Bar Staff
Wetherspoons
06.2023 - 12.2024
- Delivered first-class customer service, handling guest enquiries and resolving complaints efficiently.
- Processed transactions and cash handling while maintaining accuracy.
- Supported team members in preparing bar areas and restocking, ensuring smooth service.
- Consistently maintained a safe, clean environment, adhering to health and safety standards.
Cocktail Waitress
The Nici Hotel
09.2022 - 05.2023
- Provided a welcoming, professional first point of contact for guests.
- Built strong customer rapport, encouraging repeat visits.
- Balanced multiple service tasks under pressure while maintaining high service standards.
- Handled payments and transactions quickly and accurately.
Sales Assistant
Openwide International
03.2022 - 08.2022
- Supported customers with product knowledge, increasing sales and satisfaction.
- Managed stock, completed inventory audits, and ensured store presentation.
- Responded to enquiries and complaints with professionalism.
- Worked closely with colleagues to maintain a safe and friendly store environment.
Education
A-Levels - Media, Art, Health & Social Care
01.2020
GCSEs - <ul><li>7 GCSEs A</li><li>–C including Maths, English Lit, English Lang</li></ul>
01.2018
Skills
- Excellent customer service & complaint handling
- Cash handling & transaction processing
- Communication & interpersonal skills
- Sales, telesales & enquiry conversion
- Teamwork & adaptability in fast-paced settings
- Knowledge of health & safety in customer environments
- IT literacy (Microsoft Office, EPOS & CRM systems)
Timeline
Bartender
Eden Gardens
12.2024 - 04.2025
Telesales Agent
Astute Ltd
01.2024 - 12.2024
Bar Staff
Wetherspoons
06.2023 - 12.2024
Cocktail Waitress
The Nici Hotel
09.2022 - 05.2023
Sales Assistant
Openwide International
03.2022 - 08.2022
A-Levels - Media, Art, Health & Social Care
GCSEs - <ul><li>7 GCSEs A</li><li>–C including Maths, English Lit, English Lang</li></ul>
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