Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kajal Kashyap

Portsmouth

Summary

Experienced and results-driven Restaurant Manager with over 5 years in the hospitality industry. Proven track record in leading high-performing teams, improving operational efficiency, and delivering exceptional guest experiences. Skilled in staff training, cost control, and maintaining high standards of food quality and service. Committed to driving customer satisfaction and business growth in fast-paced restaurant environments.

Overview

5
5
years of post-secondary education

Work history

Team Manager

Guess
Portsmouth
  • Successfully led a team of sales associates, fostering collaboration and achieving a remarkable 30% increase in store revenue through effective leadership and tailored customer service coaching.
  • Respond to customer queries via call, email, chat on orders, payment issues, product availability, or recommendations and handling administrative tasks.
  • Regularly review sales metrics, customer insights, and inventory levels to adjust sales strategies and boost performance.
  • Maintain GUESS’s visual merchandising standards by setting up displays, arranging products, and ensuring the store layout aligns with brand guidelines.
  • Strong skills in leading and inspiring a team to meet sales targets.
  • Create work schedules and delegate tasks effectively to ensure efficient operations.

Team Supervisor and Waitress

Kangos Restaurant
Portsmouth
  • Greeted and seated guests, presented menus, and explained daily specials and promotions.
  • Took accurate food and beverage orders and ensured timely delivery in coordination with kitchen staff.
  • Upsold menu items and promotions to increase average check size and enhance guest experience.
  • Supervised and motivated the front-of-house and kitchen staff to deliver exceptional customer service.
  • Handled customer complaints promptly and professionally, ensuring guest satisfaction.
  • Ensured compliance with food hygiene, health and safety regulations.
  • Worked closely with kitchen staff to ensure timely and accurate order delivery.
  • Led by example during peak hours to ensure smooth service and operational efficiency.
  • Assisted in setting up and closing down the restaurant, including table settings, cleaning, and stock checks.

Restaurant Manager

Mitra Da Junction
India
  • Oversaw daily operations of the restaurant, ensuring high standards of food quality, service, and cleanliness.
  • Recruited, trained, and developed team members, and implemented performance reviews.
  • Ensured compliance with health and safety, food hygiene, and licensing regulations.
  • Developed and implemented strategies to improve customer satisfaction, retention, and overall guest experience.
  • Coordinated marketing initiatives and promotions to increase foot traffic, and boost sales.
  • Conducted regular team meetings and briefings to align staff with business goals, and operational updates.

Education

Master's (International Marketing) - Marketing

University of Portsmouth
Portsmouth
01.2023 - 02.2024

Bachelor of Arts -

CCS University
India
04.2015 - 04.2018

12th -

St. Mary's Academy
India
02.2014 - 03.2015

Skills

  • Team leadership and staff management
  • Customer service
  • Menu Planning
  • Training and Development
  • Inventory and Stock Control
  • Food Safety and Hygiene Compliance
  • Communication and interpersonal skills
  • Time management and multitasking
  • Quality Assurance and Operational Standards

Languages

Hindi
Native
English
Proficient (C2)

Timeline

Master's (International Marketing) - Marketing

University of Portsmouth
01.2023 - 02.2024

Bachelor of Arts -

CCS University
04.2015 - 04.2018

12th -

St. Mary's Academy
02.2014 - 03.2015

Team Manager

Guess

Team Supervisor and Waitress

Kangos Restaurant

Restaurant Manager

Mitra Da Junction

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