Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Accomplishments
Affiliations
Additional Information
Timeline
Kajal Kanwar

Kajal Kanwar

Jaipur,Infia

Summary

Dedicated and results-oriented Front Office Supervisor with 5 years of experience in the hospitality industry. Proven track record of effectively managing front desk operations, ensuring Seamless guest experiences, and leading team to deliver exceptional customer service. Skilled in staff training and development, inventory management, and implementing efficient procedures to optimize work flow. Strong communication and problem-solving abilities , with a commitment to maintaining high standards of professionalism and guest satisfaction.

Dedicated Front Office Supervisor managing operations and enhancing guest experiences. Delivered exceptional customer service and optimised workflow through effective team leadership and training. Maintained high standards of professionalism, focused on guest satisfaction and operational excellence.

Dynamic professional driving customer engagement and satisfaction through strategic marketing initiatives. Cultivated strong relationships with stakeholders and clients, leveraging data-driven insights to enhance service delivery. Committed to fostering a positive team environment and achieving ambitious sales targets.

Results-oriented Guest Relations Leader delivering innovative marketing strategies to elevate client engagement. Developed targeted campaigns informed by market analysis, enhancing brand visibility and customer loyalty. Prioritised guest satisfaction by creating personalised experiences and implementing effective feedback systems.

Passionate advertising professional experienced in planning and delivering high-performing marketing campaigns. Networks proactively to build tactical business and media relationships. Reaches target audiences and achieves revenue goals through focused strategy and planning.

Astute [Job Title] experienced in devising and deploying creative campaigns to promote products and services. Background spearheading strategic programmes and bringing in substantial results in market growth, customer acquisition and total profits. Partners cross-functionally with data and production teams on smooth, successful implementations.

Experienced in enhancing guest experiences through exceptional service and communication. Excel at resolving issues promptly, ensuring customer satisfaction, and leading teams to achieve high standards. Committed to creating welcoming environments that leave lasting positive impressions.

Energetic Head of Guest Relations leveraging robust skills in hospitality management and customer service to elevate guest experiences. Demonstrates strong ability to resolve conflicts and ensure guest satisfaction. Brings strategic approach to team leadership, fostering culture of excellence and collaboration. Consistently enhances operational efficiency and drives customer loyalty.

With background in customer service and hospitality, I excel at creating warm, welcoming environments and resolving guest concerns. Strong communication and problem-solving skills help build lasting relationships and ensure high satisfaction. Adept at multitasking and managing teams to deliver consistent, high-quality service. Enthusiastic about enhancing guest experiences through attention to detail and proactive approach.

Hospitality professional focused on ensuring exceptional guest experiences through effective communication and problem-solving. Adept at managing guest relations teams, resolving conflicts, and implementing service improvements to enhance overall satisfaction. Committed to maintaining high standards of service and fostering welcoming environment.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head of Guest Relations

Bhan fort palace resort & spa by Wyndham New Pre Opening property
Chittorghar, India
02.2026 - I currently work here
  • Created customer awareness of goods, services and special promotions with creative advertising strategies.
  • Enhanced target market reach through tactical social media advertising.
  • Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
  • Used data to build strategies for targeting specific markets and consumer demographics.
  • Evaluated market research outcomes for improved advertising strategy.
  • Analysed market trends and demand to develop accurate pricing strategies.
  • Identified market gaps for new and updated products and services.
  • Established clear objectives for marketing initiatives, guiding implementation, tracking and optimisation efforts.
  • Reviewed sales data to forecast market trends and adapt marketing strategies.
  • Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape.
  • Advised business clients on best mix of products for maximum sales and consumer engagement.
  • Developed research strategies to assess market demand for new offerings.
  • Collated consumer data for product preference analysis and campaign optimisation.
  • Wrote copy for advertisements, email communications and media used in advertising.
  • Employed external sales and promotions teams to maximise campaign reach and revenue.
  • Assisted businesses with setting up marketing policies and programmes for consistent growth.
  • Negotiated optimal placement of advertisements across different media types.
  • Selected distribution channels best suited to bespoke advertising objectives.
  • Liaised with stakeholders to identify key sales objectives and devise strategies to achieve goals.
  • Coordinated television and radio campaigns from conceptual brainstorms to post-broadcast analysis.

Guest relations Executive

Radisson Blu palace
Udaipur , Indian
11.2025 - 02.2026
  • Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
  • Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
  • Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
  • Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
  • Developed and maintained strong professional relationships with regular guests, recognising their preferences for personalised service.
  • Conducted daily room checks to confirm cleanliness and amenities meet hotel standards, liaising with housekeeping for immediate action when necessary.
  • Resolved guest complaints swiftly, employing problem-solving skills to maintain high levels of guest satisfaction.
  • Prepared monthly reports on guest satisfaction scores, analysing trends and identifying areas for improvement.
  • Oversaw the guest relations desk, ensuring all information brochures and booking facilities are current and well-presented.
  • Monitored guest feedback through surveys and online reviews, implementing changes to improve service quality.
  • Maintained a comprehensive knowledge of hotel policies, procedures, and best practices to provide authoritative advice to guests.
  • Organised special requests for guests, such as surprise room decorations or booking tours, enhancing their overall stay experience.
  • Implemented a guest loyalty program, rewarding repeat guests and encouraging future bookings.
  • Coordinated with the restaurant and spa departments to arrange reservations and special services for guests.

Front Office Senior Executive

The Divine Hills Resort
Udaipur, Rajasthan
07.2024 - 10.2025
  • Handling daily operations of the front desk.
  • Ensuring smooth check-in & check-out processes.
  • Managing reservations and assisting guests.
  • Supervising staff and maintaining guest relations.
  • Assisting departments during peak periods.
  • Using suggestive selling techniques to increase occupancy and revenue.
  • Delivered high level of service to customers in effort to build upon future relationships.
  • Kept organisation in compliance with regulations and internal requirements.
  • Formed and sustained strategic relationships with clients.
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Developed successful strategies and policies, meeting organisational needs and implementing improvements.
  • Reviewed reports, recommendations and requests from subordinate leadership.
  • Selected and mentored senior staff, creating successful leadership team.
  • Cultivated strong industry relationships to promote services and improve business operations.
  • Established company targets based on previous performance and predicted forecasts.
  • Evaluated departmental performance and developed improvements to key operations.
  • Built successful business culture focused on performance optimisation and goal attainment.
  • Reported successes, failures and new plans to governing body to guide decision-making.
  • Analysed performance metrics to evaluate and improve organisational effectiveness, driving a culture of excellence.
  • Tracked organizational performance against objectives and revamped strategies to better meet targets.
  • Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.

Front Office Executive

Buena Vesta
Kukas, Jaipur
02.2024 - 06.2024
  • Handled check-ins, departures, and guest escorting
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Handled customer concerns and escalated major issues to supervisor.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Picked up additional tasks to aid team success.
  • Enhanced working relationships by participating in team-building activities.

Front Office Executive

Gathbandhan Palace Pre opening
Sanganer, Jaipur
01.2023 - 01.2024
  • Pre-opening property management.
  • Liaised with housekeeping & F&B departments.
  • Allocated rooms and managed guest preferences
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Picked up additional tasks to aid team success.

Activity In charge / Front Office Executive

Karma Global international Group of Hotels
Karma Haveli, Jaipur
01.2020 - 01.2023
  • Handled day-to-day front desk operations.
  • Ensured smooth check-in & check-out.
  • Handled guest calls and maintained the logbook.
  • Cross-checked billing instructions and business sources
  • Delivered high level of service to customers in effort to build upon future relationships.
  • Kept organisation in compliance with regulations and internal requirements.
  • Formed and sustained strategic relationships with clients.
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Developed successful strategies and policies, meeting organisational needs and implementing improvements.
  • Reviewed reports, recommendations and requests from subordinate leadership.
  • Selected and mentored senior staff, creating successful leadership team.
  • Cultivated strong industry relationships to promote services and improve business operations.
  • Established company targets based on previous performance and predicted forecasts.
  • Evaluated departmental performance and developed improvements to key operations.
  • Built successful business culture focused on performance optimisation and goal attainment.
  • Reported successes, failures and new plans to governing body to guide decision-making.
  • Analysed performance metrics to evaluate and improve organisational effectiveness, driving a culture of excellence.
  • Tracked organizational performance against objectives and revamped strategies to better meet targets.
  • Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
  • Pioneered customer experience strategies, elevating satisfaction levels and bolstering loyalty.

Front Office Assistant

Hotel Imperial
Jaipur, Rajasthan
01.2018 - 01.2019
  • Welcomed guests and managed check-in & check-out.
  • Guest profile updating and cashiering.
  • Handled guest calls and maintained lobby decorum.
  • Began career as a trainee (6 months).

Education

Rajasthan State Certificate Course -

01.2015

Arts -

Rajasthan Board
01.2017

Arts -

Rajasthan University
01.2021

Skills

  • Excellent Communication
  • Invoicing & Payments
  • Computer Reservation System
  • POS & Credit Card Terminal Handling
  • Courteous Customer Service
  • Verbal & Written Communication
  • Customer relationship management
  • Market analysis
  • Strategic planning
  • Data-driven decision making
  • Sales forecasting
  • Multi-channel marketing
  • Guest satisfaction monitoring
  • Complaint resolution
  • Event coordination
  • Operational excellence
  • Problem solving
  • Team leadership
  • Creative advertising
  • Stakeholder engagement
  • Effective communication
  • Positive attitude

Certification

  • Employee of the Month, 2022-05-01, Karma Haveli Resort
  • Ministry of Tourism Certificate, 2019-12-01, Government of India, Hotel Golden Ram Villas
  • Certificate of Computing and Peripheral (NSQF Level-04)

Languages

English
Hindi
Rajasthani

Personal Information

  • Hobbies: Listening music, Singing, Playing sports, Traveling, Playing instruments
  • Father's Name: Mr. Bajrang Singh Goad

Accomplishments

  • Achieved certification through the Chartered Management Institute (CMI).

Affiliations

  • Member, Institution of [Type]
  • Member, Association of [Area of expertise]

Additional Information

  • Love singing
  • Listening music
  • Travelling

Timeline

Head of Guest Relations - Bhan fort palace resort & spa by Wyndham New Pre Opening property
02.2026 - I currently work here
Guest relations Executive - Radisson Blu palace
11.2025 - 02.2026
Front Office Senior Executive - The Divine Hills Resort
07.2024 - 10.2025
Front Office Executive - Buena Vesta
02.2024 - 06.2024
Front Office Executive - Gathbandhan Palace Pre opening
01.2023 - 01.2024
Activity In charge / Front Office Executive - Karma Global international Group of Hotels
01.2020 - 01.2023
Front Office Assistant - Hotel Imperial
01.2018 - 01.2019
- Rajasthan State Certificate Course,
Rajasthan Board - Arts,
Rajasthan University - Arts,
Kajal Kanwar