Kaiynat Faroq
Darwen
Summary
Highly organized and dependable Administrative Professional with proven experience in office coordination, data management, customer support, and team collaboration. Skilled in managing schedules, stock systems, internal communications, and document preparation. Adept at handling confidential information, liaising with clients and stakeholders, and delivering a high standard of administrative support. Fluent in English, Urdu, and Punjabi, with excellent interpersonal and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administrative Officer
Family Business
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Data and Marketing Assistant
Hakim Group
03.2022 - 01.2024
- Managed stock reordering across multiple practices, ensuring 100% accuracy in product availability and pricing.
- Coordinated marketing and digital campaigns (web, email, and social media), improving customer engagement rates by X%.
- Developed and analyzed weekly/monthly reports, providing data-driven insights to optimize business strategies.
- Served as the main point of contact for clients, suppliers, and internal teams, reducing response times by X%.
- Assisted in the creation of marketing content and promotional materials for digital campaigns.
Customer Service Advisor (Temporary Role)
NHS Track and Trace
03.2021 - 01.2022
- Provided emotional support and guidance to individuals during the COVID-19 pandemic, handling sensitive health data confidentially.
- Assisted customers with testing and vaccination bookings, ensuring seamless coordination with local testing sites.
- Maintained accurate records in government databases, ensuring compliance with data protection regulations.
- Developed exceptional over-the-phone communication skills, managing inquiries with empathy and professionalism.
Customer Support & Provisioning
Daisy Communications
01.2019 - 11.2020
- Assisted customers in setting up new mobile and internet services, ensuring smooth activation and troubleshooting.
- Managed customer complaints and technical issues, resolving them efficiently to improve customer satisfaction.
- Communicated with business partners, employees, and contractors to provide accurate service information.
- Maintained a high level of product knowledge, allowing for effective problem-solving and support.
Customer Service Advisor
Capita TV Licensing
05.2017 - 11.2018
- Handled 120+ inbound calls daily, assisting customers with billing, payment plans, and licensing inquiries.
- Promoted appropriate payment solutions, helping reduce late payments and disputes.
- Ensured compliance with data protection and fraud prevention policies.
Education
BTEC Level 3 - Business and Accounting
Blackburn College
01.2016
General Certificate of Secondary Education (GCSEs) - English, Mathematics, BTEC Business and Finance
Darwen Aldridge Community Academy
01.2012
Skills
- Project Coordination & Time Management
- Graphic Design (Canva) & Website Publishing
- Money handling
- Basic Programming Knowledge
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft office expert
- Digital Marketing & Campaign Management
- Data Analysis & Reporting
- Customer Service & Client Relations
- Stock & Inventory Management
- Social Media & Content Management
References
Available upon request.
Timeline
Administrative Officer
Family Business
02.2024 - Current
Data and Marketing Assistant
Hakim Group
03.2022 - 01.2024
Customer Service Advisor (Temporary Role)
NHS Track and Trace
03.2021 - 01.2022
Customer Support & Provisioning
Daisy Communications
01.2019 - 11.2020
Customer Service Advisor
Capita TV Licensing
05.2017 - 11.2018
General Certificate of Secondary Education (GCSEs) - English, Mathematics, BTEC Business and Finance
Darwen Aldridge Community Academy
BTEC Level 3 - Business and Accounting
Blackburn College
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