Worked in Gonghexin Rd store as a part-time student and product demonstrator in water department.
Obtained over 97% customer satisfaction rating during the summer vacation.
Achieved performance increase compared to the previous year's summer vacation performance.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Education
Master of Science - International Marketing
University of Reading
Reading, United Kingdom
06.2025
Bachelor of Arts - Business Management
De Montfort University
Leicester, United Kingdom
06.2024
No Degree - Business Management
Shanghai University of Finance And Economics
Shanghai, China
06.2023
Skills
Languages: native Chinese (Mandarin), upper intermediate English
IT skills: proficient in Microsoft Office, basic Python and Photoshop
Bursary, People's Comprehensive Scholarship second prize, 12/01/21
Social Practice, ACCA Financial Training camp, Shanghai University of Finance and Economics, 04/01/21, Participated in ACCA financial Business Training Camp, simulated company's operations, made allocation of funds, and conducted interaction between different groups
Course, World Health Organization health emergencies program, 03/01/21, Completed the WHO 'Introduction to COVID-19: Methods for detection, prevention, Response and Control' course
Competition, 2019 China Junior Swimming Championships (Luliang Station), 07/01/19 to 08/01/19, National Junior Group (16-18 years old) 200m butterfly second place
Hobbies: Swimming (with national second-level athlete certificate), Lesmills (Bodyjam)
Associate Director, Business Risk Management Lead at HSBC Germany, Fund Advisory ManagementAssociate Director, Business Risk Management Lead at HSBC Germany, Fund Advisory Management