Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Kaius Alexander-Logan

Stretford Manchester

Summary


Successful B2C and B2B Customer Service Advisor with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Focused on surpassing customer expectations and driving team success, I am a reliable, self-motivated and confident individual who is now looking for a new opportunity within in a customer service call centre environment.

Overview

10
10
years of professional experience

Work History

Customer Service Advisor

ADT
01.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.

Valet attendant

Show and Shine Car Wash
05.2018 - 09.2018
  • Responsible, as part of a team, to wash cars to a high standard in a time pressured environment
  • Interacting with members of the public and providing a high level of customer services
  • Good knowledge of specialised treatments and services to meet the needs of the customer and their vehicle.

Cadet

Air Training Corp, Leading
01.2014 - 01.2016
  • Experienced member of the drill team aiding the development of responding to instruction, increasing self-discipline as well as being able to supporting peers
  • Developing confidence and communication skills by forming a squad at Squadron
  • Identified as a potential Corporal, being given the responsibility of managing a small group of junior cadets which increased leadership skills and the opportunity to experience being in a supervisory role
  • Attending formal dining in events where decorum and tradition is upheld
  • Part of a team responsible for the running of the Squadron canteen
  • This required regular stock check as well as the handling of money and accurately maintaining the financial spreadsheet
  • Engaging with the general public, developing customer service skills and customer complaint handling whilst being part of a team that organised and facilitated large outdoor carboot events to raise monies for the squadron
  • Raising money for charities by way of charity bag packing events, further strengthening customer service and communication skills but also contributing to the strong reputation of the Squadron within the local community
  • Key member of the Squadron sports team, participating in both individual and team sports
  • Practical skills and achievements including radio communication training, map reading skills, first aid training ,Heart Start and Duke of Edinburgh training
  • Disciplined in marksman principles through weapons training
  • Attending residential camps to further develop and build on leadership skills, supporting peers, expand practical and communication skills and promote independence
  • Flying – controlling aircraft
  • Fortunate to have the opportunity of flying a Grob Tutor lightweight plane.

Education

Stretford High School
Manchester

BTEC - Applied science Electrical Engineering

North Trafford College
2018

Stretford High School
2017

Skills

  • [Product or Service] Support
  • Call Center Operations
  • Training and Mentoring
  • Problem-Solving Abilities
  • Data Collection
  • Professional Telephone Demeanor
  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Active Listening
  • Customer Service

Hobbies

Photograhy

Timeline

Customer Service Advisor

ADT
01.2019 - Current

Valet attendant

Show and Shine Car Wash
05.2018 - 09.2018

Cadet

Air Training Corp, Leading
01.2014 - 01.2016

Stretford High School

BTEC - Applied science Electrical Engineering

North Trafford College

Stretford High School

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Kaius Alexander-Logan