Kaitlyn Smith
Customer Service Associate
Ilkeston,Derbyshire
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I specialise in quality, speed and process optimisation . Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing business.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Moto Hospitality
Trowell, GB
06.2022 - Current
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer queries and questions enabling them to feel welcome and important .
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Created good rapports with customers encouraging return visits.
- Processed customer orders and accurately handled payment transactions.
- Helped large volume inof customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Monitored cash drawers to keep a healthy flow of cash at all times as well as being responsible for cashing up all tills at the end of the day.
Customer Service Assistant
George’s Tradition
Ilkeston , Derbyshire
06.2019 - 04.2022
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Dealt with unhappy customers and worked to resolve the issue.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Level 2 Certificate - Travel And Tourism
Derby Roundhouse College
Derby 09.2021 - 06.2022
Level 1 Certificate - Travel And Tourism
Derby Roundhouse College
Derby 09.2020 - 07.2021
Functional Skills Level 2 - English
Clarendon College
Nottingham 09.2018 - 08.2019
Certificate Of Secondary Education - Grade 6 - English
Derby Roundhouse College
Derby 09.2021 - 06.2022
Functional Skills Level 1 - Maths
Derby Roundhouse College
Derby 06.2020 - 05.2021
Certificate - Hair And Beauty Sector
Clarendon College
Nottingham 09.2018 - 07.2019
Skills
Money handling abilities
Creating good rapports with customers
Service-oriented mindset
Organisation
Bubbly and friendly personality
Timeline
Customer Service Associate
Moto Hospitality
06.2022 - Current
Level 2 Certificate - Travel And Tourism
Derby Roundhouse College
09.2021 - 06.2022
Certificate Of Secondary Education - Grade 6 - English
Derby Roundhouse College
09.2021 - 06.2022
Level 1 Certificate - Travel And Tourism
Derby Roundhouse College
09.2020 - 07.2021
Functional Skills Level 1 - Maths
Derby Roundhouse College
06.2020 - 05.2021
Customer Service Assistant
George’s Tradition
06.2019 - 04.2022
Functional Skills Level 2 - English
Clarendon College
09.2018 - 08.2019
Certificate - Hair And Beauty Sector
Clarendon College
09.2018 - 07.2019