Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic

Kaitlyn Nelson

Preston,Penwortham

Summary

Enthusiastic individual with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

3
3
years of professional experience

Work history

Catering Staff Member

Puccini pizza and grill takeaway
Preston, Kent
05.2023 - Current
  • Dated and rotated food stocks to minimise wastage.
  • Completed comprehensive closing and cleaning checklists.
  • Handled phone and online orders to meet service targets.
  • Efficiently created and served pizzas in sufficient timeframes without compromising product quality.
  • Handled customer complaints professionally resulting in satisfactory resolution.
  • Communicated effectively with all team members, promoting harmonious work atmosphere.
  • Prepared topping ingredients, sauces prior to service, increasing efficiency and maximising sales opportunities.
  • Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
  • Maintained strict dietary requirement compliance according to individual requests to minimise health hazards and ensure customer satisfaction.
  • Worked with kitchen staff to streamline food preparation processes.
  • Managed kitchen workflow during peak hours for timely delivery of dishes.
  • Implemented portion control measures to control food costs.
  • Responded efficiently to customer special requests to provide personalised dining experience.
  • Worked unsupervised, using initiative to anticipate Business needs.
  • Operated cash registers accurately, ensuring correct transactions for customers.
  • Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.

Kitchen Assistant / glass collector

Vernon Carus Sports club
Preston Penwortham, penwortham
04.2022 - 08.2023
  • Used kitchen equipment as instructed and to safety protocols.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Observed health and hygiene standards to minimise food contamination.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Rotated stock to keep ingredients fresh.
  • Took orders and portioned food for delivery to client tables.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Reported defective kitchen equipment in line with procedure.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Operated cash point as required, handling and recording payments.
  • Identified and addressed potential hazards to decrease accidents.
  • Cleaned food preparation and storage areas in line with schedule.
  • Loaded glassware into dishwashers and hand-washed fragile items separately.
  • Re-stocked bar area with glasses, snacks and refillable items.
  • Assisted bar and wait staff, completing tasks as directed to ease workflow.
  • Proactively handled customer complaints, promptly resolving issues to ensure guest satisfaction.
  • Maintained clean and tidy dining area.
  • Worked unsupervised, using initiative to anticipate restaurant needs.
  • Checked glasses were properly cleaned before stacking and storing for re-use.
  • Cleaned accidental spillages and broken glass quickly to maintain safe customer environments.
  • Participated in end-of-day clean up routines, contributing to smooth closing process.
  • Cleaned bar mats and floors after each shift.

Nursery assistant (work experience)

Playdor Nursery
Higher-Walton, Preston
06.2023 - 06.2023
  • Taught alphabet and numeracy to enhance learning experience.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Recorded and informed manager regarding injuries and accidents.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Practiced child protection and health and safety measures to comply with guidelines.
  • Created caring bonds with children for comfort and safety within nursery.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Supervised daily activities, lunch break and rest time to monitor schedule.
  • Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
  • Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
  • Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
  • Engaged with both children and caregivers to nurture ongoing trusting rapport.

Education

GCSEs - Maths, English Literature, English Language, Scien

Kaitlyn Nelson
Preston, Penwortham

BTEC - Business, Travel and Tourism

Cardinal Newman College
Preston
09.2024 -

Skills

  • Food preparation
  • Effective communication
  • Food quality assurance
  • Food safety management
  • Dietary requirement compliance
  • Adapting to fast-paced environment
  • Handling cash transactions
  • Customer satisfaction
  • Seamless multitasking
  • Cash handling
  • Customer Service
  • Positive attitude
  • Customer communication
  • Team coordination
  • Highly computer literate

Personal Information

Working at Puccini's has taught me a variety of valuable skills that has shaped both my professional and personal growth. One of the most important lessons that I have learnt is how to work quickly and efficiently in high pressured situations and keeping calm in a fast paced environment.

During my shifts, I have to know how to take orders face to face as well as taking orders over the phone. There have been many different occasions when the restaurant has been busy and I have had to take on multiple tasks at once.

I have been able to develop my teamwork and communication skills whilst working in this environment, as well as my organisational skills. Another responsibility that I have gained is to cash up the money from the till at the end of each shift. Handling customer complaints is another important aspect of the job. I have learned how to stay calm, listen actively and resolve any issues in a professional manner.

As well as customer interactions, I also have to take care of other responsibilities such as cleaning and securing the building at the end of my shifts.

Timeline

BTEC - Business, Travel and Tourism

Cardinal Newman College
09.2024 -

Nursery assistant (work experience)

Playdor Nursery
06.2023 - 06.2023

Catering Staff Member

Puccini pizza and grill takeaway
05.2023 - Current

Kitchen Assistant / glass collector

Vernon Carus Sports club
04.2022 - 08.2023

GCSEs - Maths, English Literature, English Language, Scien

Kaitlyn Nelson

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