Kaitlyn Laou
Bishopton,Renfrewshire
Summary
I am a committed and diligent professional in the hospitality field with practical experience as a barista, chef, and server. I have honed robust skills in customer service, food preparation, and collaboration while working in high-pressure settings. I take pride in providing top-notch food and beverages, upholding cleanliness and safety protocols, and making sure every guest feels welcomed and appreciated. As a barista, I excel at crafting a variety of drinks while maintaining efficiency during peak times. My background as a chef has enhanced my capability to perform under pressure, accurately execute recipes, and support seamless kitchen operations. In my role as a server, I have developed strong communication abilities, managing customer orders with professionalism and cooperating closely with colleagues to deliver prompt service. I am dependable, driven, and enthusiastic about furthering my skills in the hospitality sector while making a positive contribution to a team and ensuring outstanding customer experiences.
Overview
3
3
years of professional experience
Work history
Chef
TGI Fridays
Renfrew, Renfrewshire
10.2024 - Current
- Coordinated prep work, streamlined the cooking process.
- Maintained high safety standards during food preparation and serving procedures.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Improved customer satisfaction by creating innovative and appetising menu items.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Built attractive displays of food items, enticing customers to make additional purchases.
- Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
Barista
Mays Coffee Shop
Bishopton, Renfrewshire
06.2024 - Current
- Collaborated with team members during busy periods improving workflow efficiency.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Assisted in inventory control measures for effective stock management.
- Promoted seasonal beverages effectively increasing their uptake.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Managed high volume orders during peak hours maintaining quality of service.
- Performed cash handling duties accurately to maintain financial integrity.
- Offered personalised beverage recommendations, enhancing customer rapport.
Servers assistant/Host
TGI Fridays
Renfrew, Renfrewshire
09.2022 - Current
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Provided comprehensive menu knowledge for informed meal choices.
- Ensured guest satisfaction by providing excellent customer service.
- Streamlined restaurant operations with efficient seating arrangements.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Utilised point-of-sale systems, facilitating seamless billing processes.
- Developed strong relationships with regular customers, encouraging repeat visits.
- Handled table reservations for smoother dining experiences.
- Collaborated with bar staff for efficient drink orders and delivery.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Trained new employees to ensure consistent quality of service.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
- Created memorable customer experiences through attentive, responsive service.
- Provided guests with menus and recommended specials.
Education
Master of Science - Biomedical Science
University of Strathclyde
Glasgow 09.2024 -
Skills
- Adaptability
- Leadership
- Numeracy and literacy
- Communication
- Problem solving
- Organization
- Kitchen equipment operation
- Nutrition knowledge
- Team collaboration
- Administration
- Time management
- Personal effectiveness
- Self-awareness
- Customer service
- Restaurant service coordination
- Time-Efficient cooking
- Recipe modification
- Special dietary cooking
Timeline
Chef
TGI Fridays
10.2024 - Current
Master of Science - Biomedical Science
University of Strathclyde
09.2024 -
Barista
Mays Coffee Shop
06.2024 - Current
Servers assistant/Host
TGI Fridays
09.2022 - Current