Kaitlyn Borrelli-Jackson
Preston,Lancashire
Summary
Customer-focused professional dedicated to enhancing client experiences through effective communication and problem-solving. Trains and mentors staff in customer service excellence and upselling techniques to maximise sales opportunities. Ensures compliance with health and safety regulations to provide a secure shopping environment.
Overview
3
3
years of professional experience
Work History
Area Leader
McDonalds
Lancaster, Lancashire
04.2024 - Current
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Taught staff how to handle difficult situations with calm and professionalism.
- Responded to customer inquiries with relevant information.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Processed credit card and cash payments with accuracy.
- Maintained a safe and tidy store environment, complying with health and safety regulations to prevent accidents and ensure customer well-being.
- Facilitated communication between store staff and upper management, relaying feedback and suggestions to improve operations.
- Held team to company policies and best practices in customer service.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
- Delegated tasks to employees based upon individual strengths and experience.
Cashier
Ashton Hall Garden Centre
Lancaster, Lancashire
03.2023 - 10.2024
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Maintained up-to-date knowledge of store products, promotions, and policies.
Volunteer Helper
St Bernadettes Catholic Primary School
Lancaster, Lancashire
09.2023 - 02.2024
- Assisted with preparing, serving and feeding meals for children as required.
- Kept children safe and secure at all times.
- Closely monitored child movements, ensuring children stayed safe and free from hazards.
- Cleaned toys and equipment and helped change baby nappies, maintaining safe and hygienic environment.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Entertained children with games, stories and age-appropriate films.
- Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
- Provided empathetic care and support to children, nurturing emotional well-being and aiding in personal development.
- Led children to clear up after activities to maintain clean, safe and orderly environment.
- Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
- Set up equipment for children and monitored use to prevent accidents and injuries.
- Assisted and taught children basic care needs, including toileting, washing, feeding and bathing.
- Facilitated a clean and organised environment, adhering to health and safety guidelines to protect children and staff.
- Encouraged children to reach full potential by using positive reinforcement techniques.
- Assisted in the preparation of nutritious snacks and meals, understanding the importance of dietary requirements and allergies.
- Used soothing music and a calming approach when putting children to sleep during naptime.
Education
GCSEs -
Ripley St Thomas Church of England Academy
Lancaster, LAN 2018 - 2023
A-Levels -
Ripley St Thomas Church of England Academy
Lancaster, LAN 2023 - 2026
Skills
- Employee training
- Team building
- Conflict resolution
- Cash handling
- Product knowledge
- Upselling techniques
- Health and safety compliance
- Professionalism
- Time management
- Positive attitude
- Customer service excellence
- Customer assistance
- Staff supervision
- Active listening
- Team Leadership
Timeline
Area Leader
McDonalds
04.2024 - Current
Volunteer Helper
St Bernadettes Catholic Primary School
09.2023 - 02.2024
Cashier
Ashton Hall Garden Centre
03.2023 - 10.2024
GCSEs -
Ripley St Thomas Church of England Academy
2018 - 2023
A-Levels -
Ripley St Thomas Church of England Academy
2023 - 2026