Kaitlin Kelly
Solihull
Summary
Dedicated professional with a strong background in customer service, adept at multitasking under pressure while maintaining client confidentiality. Demonstrates excellent telephone etiquette and service orientation, ensuring a polite and friendly interaction with clients. Well-organised and technologically literate, with a deep understanding of cultural awareness and compassion. Career goals include advancing in roles that leverage these skills to enhance client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Health Care Assistants
Blossomfield Rose Care Home
01.2023 - 08.2023
- Assisted in daily living activities for enhanced patient comfort.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Monitored vital signs of patients for early detection of health complications.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
Domiciliary carer
Assisted Lives
Solihull
12.2022 - 03.2023
- Conducted regular checks throughout the night for patient safety assurance.
- Prepared meals according to dietary requirements, ensuring proper nutrition.
- Observed changes in emotion or body condition; provided appropriate professional intervention when necessary.
- Maintained professional development through training workshops, learning new caregiving techniques for better service delivery.
Care Assistant
St Michael’s Care Home
Olto, Solihull
12.2014 - 10.2022
- Assisting service users with personal care, including
- Delivered excellent customer service by addressing concerns of patients' families.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Respected privacy and dignity of each resident during provision of care services.
- Collaborated with healthcare team for effective patient care delivery.
Education
GCSEs -
Grace Academy Solihull
01.2008 - 01.2013
Skills
- Multitasking under pressure
- Customer Service
- Telephone etiquette
- Service orientation
- Polite and friendly
- Cultural awareness
- Well-organised
- Technological literacy
- Client confidentiality
- Compassionate
References
References available upon request.
Timeline
Health Care Assistants
Blossomfield Rose Care Home
01.2023 - 08.2023
Domiciliary carer
Assisted Lives
12.2022 - 03.2023
Care Assistant
St Michael’s Care Home
12.2014 - 10.2022
GCSEs -
Grace Academy Solihull
01.2008 - 01.2013
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