Kaitlin Broomhall

• At KFC, which were I worked in the front of house by that means I place order with the customer and pack their order, as well packing our delivery orders too
• When working with close connection with customer daily my job is to provide and information the customer may need when ordering their food and make sure their experience with our store ruin smoothly and they are highly satisfied with our customer service
• Over the years at KFC I made some personal growth to be trained on all station
• Which are the MOH and BOH,MOH middle of house is were the burger station, Chicken chute and fries are
• BOH is the cook line
• I found both areas a bit challenging but I did learn it very quickly
• February off last year I started my training as apart off the management team
• Christmas, Being

• Part of sport direct for a short period of time, has pushed me to show my strengths and weakness to help me improve on my skills which I have adapted to make them better
• It has improved my communication skills to each customer that enter the business as a sale's assistant, my responsibility to welcome and greet customer by offering out assistance when required to the highest possible level
• Our goal was to make sure each individual customer received a high level of customer satisfaction through an excellent sale assistance.

As it stands , I have finished my training to become team leader which is apart of the KFC management team

I was sign-off in August off 2022

Then I have been transferred over to the other KFC in my area which is retail park Grand junction KFC

As I'm a team leader at grand junction

It is my job to run my shift and help my team member out were I can such as help them if they have any problems with costumer

And to help hit our company targets on the daily

To also help out with other managers we have on the team to help with their shifts too

As team leader their is different jobs we need to do

Such as money handling

Temping equipment

And temping products, and placing food deliveries, rotas for the day and weekly rotas.