Kaisha Jenkins
Haswell Plough,Durham
Summary
Motivated individual with a strong background in customer service roles. Adapts to diverse situations through effective communication and conflict resolution skills. Eager to contribute positively to team dynamics and support business objectives.
Overview
1
1
year of professional experience
Work History
burger van
nobles promotions
03.2024 - 10.2024
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Met schedule using excellent planning and coordination skills.
Education
NVQ Level 1 - health and social care
east durham college
Durham2024
Skills
- Conflict resolution
- Time management
- Customer service
- Complaint management
- Communication skills
- Willingness to learn
- Calm under pressure
- Active listening
- Team leadership and motivation
- Customer focused
- Health and safety awareness
- Complaint handling and resolution
Timeline
burger van
nobles promotions
03.2024 - 10.2024
NVQ Level 1 - health and social care
east durham college