Kai Pun Kit
Binfield
Summary
A seasoned professional with extensive expertise in regulatory standards, ethical conduct, and customer relationship management systems. Demonstrates proficiency in performance metrics evaluation, technical skills, and dispute settlement techniques. Adept at delivering training, understanding labour law and trade union procedures, and ensuring health and safety compliance. Skilled in quality management systems, legal codes knowledge, interpersonal diplomacy, crisis negotiation talent, tactical communication, self-defence techniques, mental health issues understanding, public safety management, and tactical response training. Career goals include leveraging communication proficiency to enhance organisational effectiveness and public safety.
Overview
25
25
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work history
Quality Inspector -Specialist
AWE - Atomic Weapons Establishment
04.2024 - 08.2025
- Support delivery of technical assessments using appropriate methodologies.
- Contribute to the development and validation of Quality methodologies.
- Participation in experimental trials improvement activities and audits, where appropriate.
- Engagement with relevant AWE stakeholders and other functions to enhance inspection techniques.
- Certification of products, process, services and trials.
- Management of Route-cards, non-conformities, concessions and work permits.
- Maintenance and enhancement of skills, knowledge, and capabilities necessary to support both current and future work programs.
- Develop and implement metrology / dimensional inspection methods and processes.
- Evaluate dimensions and analyse the microset with the Alicona optical sensor.
Health Physics Surveyor
AWE - Atomic Weapons Establishment
04.2023 - 04.2024
- To provide radiological monitoring services at the workforce within the nuclear industry to protect people, plant and the environment from the adverse effects of ionising radiation and contamination.
- Clearance of items and waste within radiological area.
- To carry out routine survey and to monitor areas to ensure it is free from contamination.
- To ensure all equipment are function properly.
AFOCT (Counter Terrorist Authorized Firearms Officer)
Ministry of Defense Police
04.2020 - 04.2023
- Respond to conflict situation using a range of tactical options, assessing the threat by applying the National Decision Model to manage and to determine a proportionate response in line with legislation, policy and guidance.
- Gather and handle information and intelligence from a variety of sources, to assess threat in line with legislation, policies and guidance to take the appropriate action and to assess the immediacy and proximity of threat in order to make operational decisions for the protection of life.
- Provide public reassurance when deployed within communities and provide medical aid commensurate with training as required to preserve life.
- Protected people and property from security threats by responding promptly to calls for service and conducting proactive patrols.
- Reviewed data to identify risks, determine needs and make adjustments.
- Analyzed corporate intelligence data to identify trends and patterns.
- Developed emergency management plans for recovery decision-making and communications.
- Conducted and oversaw contingency plan integration and operations.
Post Incident Care Team
Cathay Pacific Airways Limited
01.2018 - 04.2020
- Response to the need to provide humanitarian assistance to evacuees, as well as to friends and relatives of those involved in a major aircraft related incident.
- Identified and shared research, recommendations, and other information regarding legal liabilities, risk management, and quality of care.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Senior Flight Purser (Team Leader)
Cathay Pacific Airways Limited
09.2008 - 04.2020
- Coordinated activities of workers, such as flight, and car attendants.
- Inspected materials, stock, vehicles, equipment and facilities, checking for safety, free of defects and consistency with specifications.
- Met with managers or other supervisors to stay informed of changes affecting operations.
- Resolved customer complaints regarding worker performance and services rendered.
- Participated in continuing education to stay abreast of industry trends and developments.
- Trained workers in proper operational procedures and functions and explained company policies.
- Inspected work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
- Recommended and implemented measures to improve worker motivation, work methods and customer services.
- Applied customer feedback to service improvement efforts.
- Conferred with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Enforced safety rules and regulations.
Union Representative (Unite The Union)
Cathay Pacific Airways Limited
05.2015 - 05.2018
- Accompanying members to meetings with management, such as disciplinary or grievance hearings.
- Negotiating collective agreements that cover pay, working hours, and other terms and conditions.
- Raising concerns about health and safety issues with the employer.
- Organizing and participating in union meetings and events.
- Providing advice on issues like flexible working requests or redundancy.
Flight Attendant
Cathay Pacific Airways Limited
09.2006 - 09.2008
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
- Collaborated with flight crew members to provide excellent customer service.
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs.
- Completed flight preparations and landing procedures according to company policy.
- Answered passenger questions and concerns, escalating issues to pilot or security team.
- Developed strong interpersonal skills to effectively address customer needs and complaints.
- Trained in emergency evacuation procedures, CPR, and First Aid.
Manager of Operation
Taste of China (Chinese restaurant)
07.2003 - 09.2006
- Manage and supervise staff in all areas of the restaurant, including kitchen, front of house, and bar.
- Train and develop employees to ensure consistent service and menu knowledge.
- Monitor and control inventory and expenses to meet financial goals.
- Collaborate with chefs and other team members to develop new menu items and specials.
- Ensure compliance with health, safety, and sanitation guidelines and comply with licensing laws and other legal requirements.
- Maintain a positive and professional relationship with vendors and suppliers.
- Respond to customer inquiries and complaints in a timely and professional manner.
- Develop and implement procedures to improve efficiency and customer satisfaction.
- Oversee scheduling and payroll for all staff members.
Assistant Manager
Mobile Phone Direct
Guildford
08.2000 - 07.2002
- Assist in managing daily operations and ensure smooth workflow.
- Supervise and mentor team members to enhance performance.
- Implement company policies and ensure compliance.
- Handle customer inquiries and resolve issues professionally.
- Monitor inventory levels and manage supplies efficiently.
- Analyse performance reports and suggest improvements.
- Coordinate with other departments for seamless operations.
- Support in hiring, training, and evaluating employees.
- Manage budgets, expenses, and financial reports.
- Ensure workplace safety and maintain company standards.
Education
Bachelor of Science - Computer Science
Royal Holloway, University of London
Egham 09.2003 - 07.2006
A-Levels - • Mathematics C • Physics C • Chinese C • Design Technology D
Mill Hill School
London 09.1997 - 07.1999
GCSEs - • Chinese A • English C • Mathematics A • Double Science BB • Art A • French D • Design Technology
Mill Hill School
LondonSkills
- Knowledge of regulatory standards
- Customer relationship management systems
- Dispute settlement techniques
- Trade union procedures
- Regulatory understanding
- Health and Safety Compliance
- Tactical communication
- Understanding mental health issues
- Public safety management
Accomplishments
- GB Junior shooting team (1996-1998)
- UK Mathematics challenge silver award 1993
Affiliations
- Archery, Gym, Muay Thai, MMA
Certification
- Full UK Driving License
- NVQ level 3 Policing
- D13.1 First Aid
- DV (Developed Vetting) clearance
Languages
English
Proficient (C2)
Chinese (Cantonese)
Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
French
Intermediate
Japanese
Beginner
Timeline
Quality Inspector -Specialist
AWE - Atomic Weapons Establishment
04.2024 - 08.2025
Health Physics Surveyor
AWE - Atomic Weapons Establishment
04.2023 - 04.2024
AFOCT (Counter Terrorist Authorized Firearms Officer)
Ministry of Defense Police
04.2020 - 04.2023
Post Incident Care Team
Cathay Pacific Airways Limited
01.2018 - 04.2020
Union Representative (Unite The Union)
Cathay Pacific Airways Limited
05.2015 - 05.2018
Senior Flight Purser (Team Leader)
Cathay Pacific Airways Limited
09.2008 - 04.2020
Flight Attendant
Cathay Pacific Airways Limited
09.2006 - 09.2008
Bachelor of Science - Computer Science
Royal Holloway, University of London
09.2003 - 07.2006
Manager of Operation
Taste of China (Chinese restaurant)
07.2003 - 09.2006
Assistant Manager
Mobile Phone Direct
08.2000 - 07.2002
A-Levels - • Mathematics C • Physics C • Chinese C • Design Technology D
Mill Hill School
09.1997 - 07.1999
GCSEs - • Chinese A • English C • Mathematics A • Double Science BB • Art A • French D • Design Technology
Mill Hill School
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