Kaio Lourenco
London,Camden
Summary
Motivated Team Member desiring to contribute to business success. Experienced in providing high-quality and consistent work. Focused on customer satisfaction and team productivity. Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers a history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges. Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving a great, lasting impression.
Overview
1
1
year of professional experience
Work history
Team Member
Ezerem
London, City of Westminster
07.2022 - 01.2023
- Completed opening and closing checklists to create welcoming store environment.
- Demonstrated proper food handling and safety standards.
- Offered exceptional customer service with strong product knowledge.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Maintained food safety by checking temperatures and storing ingredients correctly
- Warmly greeted customers and proactively reduced wait times.
- Maintained food safety by checking temperatures and storing ingredients correctly.
Kitchen Server
Linda
London, Barnet
02.2022 - 07.2022
- Checked-in deliveries and signed-off on products received.
- Sprayed used crockery and cutlery items with hot water to loosen and remove food residue ahead of washing.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Discussed alternative selections for guests with food allergies or gluten-free requests.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Reset tables with spotless service ware within quick turnaround time to maximise seating capacity.
- Skilfully resolved customer concerns, implementing action to ensure pleasant dining experience.
Education
A-Levels - Geography
Bishop Douglass School Finchley
London 09.2021 -
A-Levels - Government and Politics
Bishop Douglass School Finchley
London 09.2021 -
A-Levels - Information and Technology
Bishop Douglass School Finchley
London 09.2021 -
Skills
- Customer service
- Food preparation
- Technical support
- Product knowledge
- Customer assistance
- Self-motivated
Languages
English
Fluent
Portuguese
Fluent
Timeline
Team Member
Ezerem
07.2022 - 01.2023
Kitchen Server
Linda
02.2022 - 07.2022
A-Levels - Geography
Bishop Douglass School Finchley
09.2021 -
A-Levels - Government and Politics
Bishop Douglass School Finchley
09.2021 -
A-Levels - Information and Technology
Bishop Douglass School Finchley
09.2021 -
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