KAINAT ZEB KHAN
Liverpool
Summary
Management graduate with a UK Master's degree and practical experience in ecommerce operations and project administration. Skilled in organisation, coordination, customer service, reporting, and digital tools. Seeking an entry-level business support, operations, or coordinator role with a New Zealand Accredited Employer, relocating with dependants and committed to long-term contribution and growth. Resourceful Online Seller known for high productivity and efficient task completion. Specialize in digital marketing, inventory management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
2
2
years of professional experience
8
8
Certifications
Work History
E-Commerce Operations / Online Seller
Self-managed
Liverpool
01.2025 - Current
- Managed Amazon and eBay listings, inventory, and sales operations
- Handled customer queries, complaints, and returns professionally
- Monitored sales trends and adapted product offerings to increase revenue
- Maintained financial records and processed payments efficiently
- Developed organisational, problem-solving, and digital skills applicable to business support and operations roles
- Managed online product listings and optimized descriptions for visibility.
- Conducted market research to identify trending products and customer preferences.
- Processed customer orders and coordinated shipping logistics efficiently.
- Engaged with customers through social media and email to address inquiries.
- Developed inventory management strategies to maintain stock levels effectively.
- Collaborated with suppliers to source high-quality products at competitive prices.
- Analyzed sales data to inform future product selection and marketing strategies.
- Tracked orders from placement to delivery to ensure timely delivery.
- Managed customer inquiries through email, telephone and social media channels.
- Generated reports detailing financial performance of products over time periods.
- Utilized customer relationship management software tools to track customer interactions.
- Provided excellent customer service by responding promptly to inquiries and resolving any issues quickly.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Canceled orders based on customer requests or inventory or delivery problems.
Project Administrator (Academic Projects)
UK University
Manchester
09.2023 - 10.2024
- Coordinated timelines and tasks for multiple group projects.
- Prepared reports, presentations, and supporting documentation.
- Tracked progress and deadlines using Excel and other tools.
- Communicated with team members and academic stakeholders.
- Ensured that quality standards and submission deadlines were met.
Education
Master's - Management
BPP University
UK04-2025
Bachelor of Science - Psychology
Shaheed Benazir Bhutto Women University
Pakitan04-2022
Skills
- Office and business administration
- E-commerce operations (Amazon and eBay)
- Customer service and client communication
- Reporting and documentation
- Task and deadline coordination
- Stakeholder liaison
- Time and team management
- Digital tools: MS Excel
- Digital tools: Word
- Digital tools: PowerPoint
- Digital tools: online platforms
Additional Information
Seeking Accredited Employer Work Visa (AEWV), Relocating with dependants (partner + child), Available for long-term commitment in New Zealand
Languages
English
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2
Affiliations
GOTG weekly events for girls in Liverpool.
Certification
Certificate of Participation - 'Post-CPEC Pakistan: Women Empowerment and Development' - 0,2018
Timeline
E-Commerce Operations / Online Seller
Self-managed
01.2025 - Current
Project Administrator (Academic Projects)
UK University
09.2023 - 10.2024
Master's - Management
BPP University
Bachelor of Science - Psychology
Shaheed Benazir Bhutto Women University