Kainat Mehmood
London,United Kingdom
Summary
Experienced working in a customer service team focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. I offer helpful answers and relevant information to retain business.
Multilingual professional fluent in English, Urdu, Hindi, and Pashto with a strong background in communication and presentation skills. High Demonstrates exceptional attention to detail, creative thinking, and problem-solving abilities. Proficient in Microsoft Office and graphic designing, with proven adaptability and time-management skills. Adept at team collaboration and committed to leveraging these competencies to achieve career growth in a dynamic environment.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Service Assistant
Novodel Logistics Limited
London
09.2024 - Current
- Followed escalation procedures to efficiently resolve complex queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Recorded information about inquiries and complaints within internal database.
Reservations Assistant
Peshawar Serena Hotel
01.2023 - 02.2024
- Collaborated with sales team to improve reservations process.
- Worked closely with front office staff for smooth check-in procedures.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Dealt with high-volume calls and emails competently to meet service targets.
- Conducted calls professionally and politely to maintain excellent service standards.
Private Tutor
Self
02.2022 - 02.2024
- Tuition at home & online
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
- Completed periodic training to gain knowledge of emerging trends in education.
- Designed learning plans tailored to individual needs.
- Tailored tutoring methods to individual student needs, resulting in improved comprehension.
Freelancing
FIVER and UPWORK
08.2023 - 12.2024
- Graphic designing (CANVA and ADOBE ILLUSTRATOR)
Internship (Amazon Assistant)
Insider (SM.C Pvt Limited Pakistan)
07.2023 - 08.2023
Education
Master’s - Biomedical Science
London Metropolitan University
09.2024 - 12.2024
BSc (Hons) - Biotechnology
Abdul Wall Khan University
09.2019 - 06.2023
Higher Secondary school Certificate - Pre-Medical
Concordia College
09.2017 - 07.2019
Secondary School Certificate - Science group
05.2015 - 06.2017
Skills
- Multilingual - Fluent in English, Urdu, Hindi and Pashto
- Attentive to detail
- Excellent communication
- Presentation skills
- Microsoft Office
- Team Collaboration
- Graphic designing
- Adaptability
- Problem-Solving Skills
- Creative thinking
- Time-management
Certification
- Certificate of Internship (Graphic designing), Insider (SM.C Pvt Limited Pakistan), 07/01/23, 08/31/23
- Certificate of Internship (Amazon-Virtual Assistant), Insider SM.C Pvt Limited Pakistan, 07/01/23, 08/31/23
- Coursera Online Certificate Industrial Biotechnology & (Credit course), The University of Manchester, 06/30/23
- Certificate of Achievement, Abdul Khan University, Mardan Pakistan, 04/30/23
- Internship: Infectious Diseases, Abdul Khan University, Mardan, 02/01/22, 08/31/22
- Certificate of Participation, Design Thinking for Life & Emotional Stability, Consult Traat / Young Marathon Drive 2022, Pakistan, 02/28/22
- Livestock / Poultry Home-Based Training Certificate, Hashoo Foundation, Peshawar, Khyer Pakhtunkhwa, 09/07/20, 09/11/20
Affiliations
- Reading
- Freelancing
- Experiencing New Challenges and Tasks
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Urdu
Proficient (C2)
Pashto
Proficient (C2)
References
References available upon request.
Timeline
Customer Service Assistant
Novodel Logistics Limited
09.2024 - Current
Master’s - Biomedical Science
London Metropolitan University
09.2024 - 12.2024
Freelancing
FIVER and UPWORK
08.2023 - 12.2024
Internship (Amazon Assistant)
Insider (SM.C Pvt Limited Pakistan)
07.2023 - 08.2023
Reservations Assistant
Peshawar Serena Hotel
01.2023 - 02.2024
Private Tutor
Self
02.2022 - 02.2024
BSc (Hons) - Biotechnology
Abdul Wall Khan University
09.2019 - 06.2023
Higher Secondary school Certificate - Pre-Medical
Concordia College
09.2017 - 07.2019
Secondary School Certificate - Science group
05.2015 - 06.2017
Similar Profiles
Krushang KansaraKrushang Kansara
Senior Executive at Adani Group ( Adani Green Energy Limited & Adani Logistics Limited )Senior Executive at Adani Group ( Adani Green Energy Limited & Adani Logistics Limited )
NARENDRA JILKARNARENDRA JILKAR
Assistant Manager at Scootsy Logistics Private Limited (Swiggy Instamart - Bundl Technologies Private Limited)Assistant Manager at Scootsy Logistics Private Limited (Swiggy Instamart - Bundl Technologies Private Limited)
Juma MwahagaJuma Mwahaga
Front Office Clerk & Accounts Receivable at Kencont Logistics Services Limited C/O Sheer Logic Management Consultants LimitedFront Office Clerk & Accounts Receivable at Kencont Logistics Services Limited C/O Sheer Logic Management Consultants Limited
Joanne LittleJoanne Little
Director of Curriculam at Newham College Sixth Form CentreDirector of Curriculam at Newham College Sixth Form Centre
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness