Kainat Javed
IT Specialist
Birmingham,United Kingdom
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in ITIL and service delivery management.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Service Hive Engineer
Spherica
Birmingham
10.2023 - Current
- Developed and implemented engineering strategies to improve production efficiency.
- Created detailed designs for new products, components, and systems.
- Tested prototypes using a variety of methods including static analysis, dynamic testing, and finite element analysis.
- Troubleshooting issues related to product design or manufacturing processes.
- Documented all engineering activities according to established procedures.
- Support during the installation, maintenance, repair, and calibration of equipment.
IT Technical Analyst
Wingstop
Birmingham
10.2023 - Current
- Installed and configured network devices such as routers, switches, firewalls and wireless access points.
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Technical support for hardware, software and network issues.
- Monitored server logs to ensure system availability and security compliance.
- Troubleshot system performance issues to identify root cause problems.
Regional IT Specialist
Ingersoll Rand
Birmingham
07.2023 - 08.2023
- Developed scripts to automate routine tasks and reduce manual effort.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
ITAD Operations Operative
Stone Group Ltd, A Converge Company
Staffordshire
05.2023 - 07.2023
- Monitored inventory levels to ensure adequate stock availability.
- Implemented safety protocols to maintain a safe working environment.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Configured networks, servers, storage devices and other equipment as per client requirements.
Information Technology Support Engineer
Coventry University
Coventry
06.2022 - 05.2023
- Developed and implemented engineering strategies to improve production efficiency.
- Designed test protocols to ensure quality control of manufactured parts.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Tested prototypes using a variety of methods including static analysis, dynamic testing, and finite element analysis.
IT Specialist
AirSial Limited
Sialkot
03.2020 - 05.2022
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Developed scripts to automate routine tasks and reduce manual effort.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
IT Support Engineer
Primary & Secondary Healthcare dep
Lahore
06.2018 - 06.2021
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted with network infrastructure design and implementation.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
Education
Master of Science - Cyber security
Coventry University
England, Uk05.2023
Bachelor of Science - Computer Science
GIFT University
Gujranwala, Pakistan03.2021
Skills
- Technical Support
- Performance Testing
- Customer Service
- Multiprotocol Label Switching (MPLS)
- Network Architecture
- Agile development methodologies
- Virtual Private Network (VPN)
- CAD proficiency
- VoIP Systems
- Incident Management
- Third-party contracts
- Incident Investigation
- Risk Mitigation
- IT service delivery
- Expert in ServiceNow
- Amazon Web Services
- Databases: Oracle, MongoDB
- Azure Active Directory
- ServiceNow / Helpdesk administration
- Network Security
Certification
- Cisco Certified Network Associate Industrial (CCNA I), Coventry University,
- ITIL V4
- Microsoft Office 365, Concept Software & Services INC
- Certified Ethical Hacker (CEH), Coventry University
- Technology Security, Ingersoll Rand
- Cyber Threat Hunting, EC-Council
Projects
1: Internet enabled aerial unnamed vehicles
Conduct pen-testing on parrot AR drone 2.0 and Ryze Tello drone perform vulnerability assessment do a cyber comparative analysis.
2: Network security at Megadodo publications Security assessments and requirements are used to create Security levels in accordance with relevant rules and security regulations. The security infrastructure is properly developed to improve the system architecture.
3. Dom's systems design and security evaluation Implement e eductive 'defense-in-depth' solutions to Mitigate key technical internet security vulnerabilities that organizations face.
Design and implement secure private networks for IoT.
Timeline
IT Technical Analyst
Wingstop
10.2023 - Current
Service Hive Engineer
Spherica
10.2023 - Current
Regional IT Specialist
Ingersoll Rand
07.2023 - 08.2023
ITAD Operations Operative
Stone Group Ltd, A Converge Company
05.2023 - 07.2023
Information Technology Support Engineer
Coventry University
06.2022 - 05.2023
IT Specialist
AirSial Limited
03.2020 - 05.2022
IT Support Engineer
Primary & Secondary Healthcare dep
06.2018 - 06.2021
Master of Science - Cyber security
Coventry University
Bachelor of Science - Computer Science
GIFT University
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