KAINAT AHMED
Bournemouth,England
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
1
1
year of professional experience
Work History
IT assistant
AK Khan & Company limited
Bangladesh
- Internship to gain understanding of using the computers for printing and faxing documents
Teacher
Seher Autism Center
Bangladesh
- Volunteered as a teacher in Autistic school
Sales
Malaysia
- Worked at a stationary shop in Taylor’s university
Assistant Accountant
Mazar’s group company
Malaysia
- Worked part time as an assistant accountant
Customer Service Agent
Intuit Inc. TurboTax
Canada
- Assisted customers with TurboTax products
Customer Service and Sales Agent
Reliance Home Comfort
Canada
- Took calls of customers requiring assistance in electrical, plumbing, heating, and cooling equipment
Customer service representative
Everyman
Bournemouth, England
10.2023 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Offered technical support, leading to enhanced user experience.
Education
Grade 8 to Grade 12 -
Greenwood High
1st year of University - undefined
Taylor’s University
Degree in 4 years General Economics, with minor in management studies - undefined
University of Waterloo
Master of Science - International Finance and Economics
Bournemouth University
Bournemouth 01.2024 -
Skills
- Excellent verbal communication and interaction with customers
- Capable for problem solving
- Experienced in Customer Relations
- Aspiring Finance Professional
- Able to quickly adapt to new situations and systems
- Well versed in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Worked with children in a school
- Good at time management
- Team player
- Fluent in 4 languages – English, Bengali, Hindi and Urdu Learning to speak Spanish and French
Custom
- Arts, Took part in many art competitions and events.
- Sports Award, Vice-captain of house sports team and part of the swim team.
- Captain and Member of the crimson league, Captain of the crimson club and part of the VALIANT committee.
References
References available upon request.
Timeline
Master of Science - International Finance and Economics
Bournemouth University
01.2024 -
Customer service representative
Everyman
10.2023 - Current
IT assistant
AK Khan & Company limited
Teacher
Seher Autism Center
Sales
Assistant Accountant
Mazar’s group company
Customer Service Agent
Intuit Inc. TurboTax
Customer Service and Sales Agent
Reliance Home Comfort
1st year of University - undefined
Taylor’s University
Degree in 4 years General Economics, with minor in management studies - undefined
University of Waterloo
Grade 8 to Grade 12 -
Greenwood High
Similar Profiles
Esther Obeng AmponsahEsther Obeng Amponsah
Intern (Administrator) at AK TIZOO Company LimitedIntern (Administrator) at AK TIZOO Company Limited
Muhammad Umer AlamMuhammad Umer Alam
Head of Accounts and Reporting at D.G. Khan Cement Company LimitedHead of Accounts and Reporting at D.G. Khan Cement Company Limited
Harshad PatilHarshad Patil
NA at Indiabond Private Limited, AK Capital Services LimitedNA at Indiabond Private Limited, AK Capital Services Limited