Kaif Afzal
Eccles,Salford
Summary
Reliable individual motivated to apply strong communication and task management skills to support switchboard operations. Superior focus with eye for detail and proven history of calm and collected demeanour. Thrives in both autonomous and team-centred environments.
Approachable and dedicated with exceptional communication and problem-solving skills, capable of managing high-pressure situations while ensuring client satisfaction. Proficient in active listening and conflict resolution. Ready to make significant impact.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Call handler / scheduler
Lanes Group PLC
Eccles, Salford
02.2025 - Current
- Ensured accurate record keeping through diligent note-taking during calls.
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Managed high volume( 100's) of calls daily for prompt service delivery.
- Prioritised urgent cases for immediate resolution or escalation.
- Was responsible for assigning jobs to engineers, managing job priorities, and making decisions on accepting or declining service requests. This role sharpened communication and problem-solving skills, as balanced customer needs with operational efficiency.
- Multi-tasked effectively whilst maintaining professional demeanour at all times.
- Showed resilience under pressure, handling challenging situations with composure.
Barista at Manchester Airport
SSP Food Travel Experts
Manchester, Lancashire
08.2025 - 11.2025
- Promoted seasonal beverages effectively increasing their uptake.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Trained 5-6 new staff members on café operations, fostering teamwork and consistency.
- Performed cash handling duties accurately to maintain financial integrity.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
Machine Operator
JD Sports
Rochdale, Lancashire
09.2024 - 01.2025
- Monitored gauges and dials, ensuring optimal operation conditions.
- Collaborated with team members to meet production deadlines.
- Ensured smooth running of machinery by performing regular maintenance.
- Adjusted machine settings to optimise performance.
- Utilised specialist tools for precise machine adjustments.
- Implemented safety measures for reduced workplace accidents.
- Prepared 2 detailed shift reports, providing valuable insights into operations.
- Identified and resolved machine malfunctions for enhanced productivity.
- Managed waste disposal from machines responsibly.
- Improved efficiency with routine machine checks and adjustments.
Education
SVQ Level 2 - Customer Service
The Growth Company
Manchester 09.2024 - 06.2025
SVQ Level 2 - Crpentry & Joinery
Manchester College
Manchester, England 09.2023 - 06.2024
Skills
- Fluency in multiple languages (Italian, Urdu, Punjabi and English )
- Multitasking efficiency
- Product knowledge dissemination
- Computer network navigation
- First Aid
- SIA licence holder
- Customer service
- Punctuality
- Mechanical engineering
- Manufacturing quality control
- Security camera monitoring
- Safety and security
- Payment handling
Timeline
Barista at Manchester Airport
SSP Food Travel Experts
08.2025 - 11.2025
Call handler / scheduler
Lanes Group PLC
02.2025 - Current
Machine Operator
JD Sports
09.2024 - 01.2025
SVQ Level 2 - Customer Service
The Growth Company
09.2024 - 06.2025
SVQ Level 2 - Crpentry & Joinery
Manchester College
09.2023 - 06.2024