Kai Strachan
Salford,United Kingdom
Summary
Dynamic professional with a robust skill set encompassing time management, customer service, and team leadership. Demonstrates expertise in strategic planning and staff training, complemented by strong data analysis capabilities. Adept at workflow planning and team development, fostering effective communication and relationship-building. Known for self-motivation, critical-thinking, and adaptability, ensuring attention to detail in all tasks. Career goals include leveraging problem-solving skills to drive organisational success while enhancing personal growth within the industry.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Junior Foh Manager
Wagamama
Manchester
09.2021 - Current
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
- Conducted regular training sessions for staff to improve service quality.
- Enforced company policies consistently, maintaining a disciplined work environment.
- Fostered positive relationships with customers, enhancing brand reputation in the process.
- Organised special events such as birthdays or corporate gatherings, providing excellent hospitality services.
- Coordinated logistics during busy periods ensuring uninterrupted service flow.
Education
Bachelor of Science - Biomedical science
Edinburgh Napier University
Edinburgh 08.2014 - 09.2019
Skills
- Time Management
- Customer Service
- Team Leadership
- Strategic planning
- Staff training
- Data analysis
- Workflow planning
- Team development
- Effective communication
- Relationship-building
- Self-motivation
- Critical-thinking
- Multitasking
- Problem Solving
- Adaptability
- Attention to detail
Certification
First aid certified
Timeline
Junior Foh Manager
Wagamama
09.2021 - Current
Bachelor of Science - Biomedical science
Edinburgh Napier University
08.2014 - 09.2019
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