Kai Brown
Alnwick,Northumberland
Summary
Results-driven professional with extensive experience in Customer Relationship Management (CRM) and membership operations. Skilled in managing member databases, optimising CRM systems, and implementing data-driven strategies to enhance engagement, retention, and overall customer satisfaction. Proven ability to streamline processes, maintain accurate records, and leverage analytics to support organisational growth. Experienced in cross-functional collaboration, member communications, reporting, and system administration, with a strong focus on delivering exceptional service and building long-term relationships.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
CRM and Membership Officer
The Alnwick Garden
Alnwick, Northumberland
2024.04 - Current
- Improved sales productivity with the implementation of CRM strategies.
- Updated CRM platform regularly for enhanced system performance.
- Maintained confidentiality and security of customer data.
Reception Administrator
The Alnwick Garden
Alnwick, Northumberland
2020.02 - 2024.04
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Handled appointment scheduling to ensure smooth daily operations.
Admission Sales Assistant
The Alnwick Garden
Alnwick, Northumberland
2019.02 - 2020.06
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
Education
Bachelor of Arts - English Literature and Creative Writing
Northumbria University
Newcastle upon Tyne 2016.09 - 2019.06
A-Levels - IT
James Calvert Spence College
Amble, Northumberland 2014.09 - 2016.08
A-Levels - Business Studies
James Calvert Spence College
Amble, Northumberland 2014.09 - 2016.08
A-Levels - English Language and Literature
James Calvert Spence College
Amble, Northumberland 2014.09 - 2016.08
A-Levels - Creative Writing
James Calvert Spence College
Amble, Northumberland 2014.09 - 2016.08
GCSEs - Maths
James Calvert Spence College
Amble, Northumberland 2013.09 - 2014.08
Skills
- Experience with CRM systems
- Microsoft Office and Excel proficiency
- Customer Service
- Sales expertise
- Records management
- Business development techniques
Affiliations
- Experiencing different cultures while traveling and sightseeing
- Gaming
- Walking
Certification
- GDPR trained
- Safeguarding trained
- Prevent trained
Reference
Mark Dawson
The Alnwick Garden
mark.dawson@alnwickgarden.com
01665 511 350
Margaret Waldie
The Alnwick Garden
margaret.waldie@alnwickgarden.com
01665 511 350
Timeline
CRM and Membership Officer
The Alnwick Garden
2024.04 - Current
Reception Administrator
The Alnwick Garden
2020.02 - 2024.04
Admission Sales Assistant
The Alnwick Garden
2019.02 - 2020.06
Bachelor of Arts - English Literature and Creative Writing
Northumbria University
2016.09 - 2019.06
A-Levels - IT
James Calvert Spence College
2014.09 - 2016.08
A-Levels - Business Studies
James Calvert Spence College
2014.09 - 2016.08
A-Levels - English Language and Literature
James Calvert Spence College
2014.09 - 2016.08
A-Levels - Creative Writing
James Calvert Spence College
2014.09 - 2016.08
GCSEs - Maths
James Calvert Spence College
2013.09 - 2014.08