Kai Bevan
Summary
Accomplished professional with expertise in cost reduction and efficiency, financial reporting, and performance monitoring. Demonstrates strong capabilities in compliance oversight and health and safety regulations, ensuring operational excellence. Skilled in logistics coordination and customer relationship management, fostering robust client partnerships. Committed to leadership development, driving team success and organisational growth.
Overview
8
8
years of professional experience
Work history
Operations Manager
DHL Express
Aylesford, Kent
12.2022 - Current
- Coordinated logistics and resources necessary for effective relocation of operational facilities.
- Managed daily operations to ensure efficient parcel processing and timely deliveries.
- Oversaw team performance to maintain high standards of service quality and customer satisfaction.
- Implemented process improvements to enhance operational efficiency and reduce delays in workflow.
- Coordinated training sessions for new employees to ensure adherence to company policies and safety protocols.
- Analysed operational data to identify trends and develop strategies for performance enhancement.
- Developed and maintained strong relationships with customers to address concerns and improve service delivery.
- Optimised workflow procedures with strategic planning and team coordination.
- Led teams to achieve business objectives on time and within budget constraints.
- Reduced overhead costs through efficient resource allocation and budget management.
- Monitored health and safety measures for guaranteed compliance.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Operations Manager (Secondment)
DHL Express
Aylesford, Kent
06.2022 - 12.2022
Senior Operations Agent
DHL Express
Aylesford, Kent
03.2020 - 06.2022
- Coordinated daily operations to ensure seamless parcel processing and timely deliveries.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction.
- Collaborated with cross-functional teams to improve operational processes and service quality.
- Analyzed performance metrics to identify areas for improvement and implement solutions.
- Conducted regular progress reviews, identifying areas of improvement.
- Conducted comprehensive performance reviews to assess employee development and growth.
- Monitored operational costs to ensure budget compliance.
- Facilitated staff training sessions for increased skill development and performance improvement.
- Assisted in strategic planning meetings to aid business growth objectives execution.
- Led weekly team briefings to facilitate effective communication and collaboration among team members.
Operations Agent
DHL Express
Aylesford, Kent
07.2017 - 03.2020
- Assisted with processing customs documentation to ensure compliance with regulations.
- Coordinated communication between departments to facilitate smooth operations.
- Trained new staff on office procedures and customs regulations to ensure compliance.
- Maintained supplies by checking stock to determine inventory levels; anticipated requirements; placed orders; verified receipt; stocked items.
- Increased productivity through proficient use of Microsoft Office Suite tools.
- Handled confidential documents ensuring they remained secure contributing to data protection compliance.
- Contributed to team effort by accomplishing related tasks as needed.
- Managed reception area for smooth client interaction.
- Managed agendas for upper management team meetings resulting in efficient time usage.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Assisted customers by providing accurate information and resolving inquiries effectively.
- Provided excellent customer service for improved client satisfaction.
Education
IMI Awards - Motor Vehicle Maintenance and repair
North West Kent College
Gravesend, Kent 2012 - 2015
GCSEs -
Northfleet Technology College
Northfleet, Kent 2008 - 2012
Skills
- Cost reduction and efficiency
- Financial reporting
- Performance monitoring
- Compliance oversight
- Health and Safety regulations
- Logistics coordination
- Customer relationship management
- Leadership development
Affiliations
- Family time
- Darts
Accomplishments
Maidstone Relocation
EOQ
Incentive League Winners x 4
IOSSH Trained
CM Trained
Timeline
Operations Manager
DHL Express
12.2022 - Current
Operations Manager (Secondment)
DHL Express
06.2022 - 12.2022
Senior Operations Agent
DHL Express
03.2020 - 06.2022
Operations Agent
DHL Express
07.2017 - 03.2020
IMI Awards - Motor Vehicle Maintenance and repair
North West Kent College
2012 - 2015
GCSEs -
Northfleet Technology College
2008 - 2012