Kahler Klein
Edinburgh
Summary
People-oriented and service-driven hospitality and events professional with experience in leadership, operations, and employee development. Strong analytical thinker skilled at improving systems, elevating customer experience, and managing complex event logistics. Adept at cross-functional collaboration and training program creation. Proficient in MS Office Suite and EventMaster.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Catering Manager
Bay Laurel Service and Sales, University of Washington
Seattle, WA
2023.06 - 2025.07
- Oversaw alcohol program, including ordering, inventory control, training, and menu development.
- Analysed event order forms and created bar order sheets based on guest counts and projected sales.
- Recruited, trained, and supervised a team of approximately fifty employees.
- Managed and executed large-scale campus events, ensuring client satisfaction and repeat business.
- Developed training guides, checklists, and spec sheets for front-of-house staff.
- Oversaw vehicle safety and fleet operations.
- Collaborated with marketing to update menus and website content.
- Created custom menus and pricing in partnership with Executive Chef.
- Led bi-weekly stencil meetings to ensure event accuracy and operational alignment.
- Managed event scheduling to meet financial and staffing goals.
- Produced monthly revenue and performance reports.
Deli and Lookout Manager
Sundance Mountain Resort
Sundance, Utah
2021.12 - 2023.04
- Led both outlets to record revenue years while managing payroll, labor, and expenses.
- Conducted hiring, training, coaching, and disciplinary actions for staff.
- Oversaw fiscal operations including reconciliation, reporting, and daily deposits.
- Directed product development and testing with a focus on cost control and efficiency.
- Managed a full renovation of the Deli, including equipment purchasing and layout design.
- Handled inventory management and sourcing of new products.
- Built and maintained vendor relationships.
- Created and presented monthly P&L reports to leadership.
Wine Bar Manager
Dedalus Wine Company
Stowe, VT
2021.04 - 2021.08
- Collaborated with the Chef on menu development and service strategy.
- Overhauled the coffee and tea program to improve quality and consistency.
- Managed supplier relationships and ordering for the wine bar and paper goods.
- Created SOPs for front-of-house staff to standardise service.
- Coordinated events with the GM/Retail Manager and Chef.
- Managed wine list, inventory, and fiscal operations.
- Oversaw scheduling, onboarding, and staff performance.
Banquet Bartender/Server
Sundance Mountain Resort
Sundance, Utah
2017.01 - 2018.01
- Interpreted Banquet Event Orders (BEOs) to determine event needs and special requests.
- Coordinated event setup, load-ins, tear-downs, and inventory management.
- Ensured compliance with liquor laws and resort policies.
- Delivered exceptional customer service and managed challenging guest interactions.
Supervisor, Deli/Concessions
Sundance Mountain Resort
Sundance, Utah
2016.01 - 2017.01
- Managed fiscal operations including tipping out, reconciliation, and reporting.
- Conducted hiring, training, and disciplinary documentation.
- Developed new products with the Kitchen Manager, focusing on cost control.
- Promoted positive customer experiences through engagement and service recovery.
- Submitted inventory reports and coordinated with kitchen leadership.
Supervisor, Summer Theatre
Sundance Mountain Resort
2016.06 - 2016.08
Barista
Starbucks
Georgetown, Texas
2013.01 - 2015.01
- Earned Coffee Master Certification and served as a district-wide trainer.
Education
MSc - International Management and Leadership
Queen Margaret University
2025.09 - 2026.02
BA - Food and Beverage Business Management
New England Culinary Institute
2019.08 - 2021.04
Skills
- Customer Relations & Client Experience
- Employee Training & Development
- Team Leadership & Supervision
- Problem Solving & Critical Thinking
- Communication & Interpersonal Skills
- Fiscal & Inventory Management
- Event Operations & Catering Management
REFERENCES
Available upon request
References
References available upon request.
Timeline
MSc - International Management and Leadership
Queen Margaret University
2025.09 - 2026.02
Catering Manager
Bay Laurel Service and Sales, University of Washington
2023.06 - 2025.07
Deli and Lookout Manager
Sundance Mountain Resort
2021.12 - 2023.04
Wine Bar Manager
Dedalus Wine Company
2021.04 - 2021.08
BA - Food and Beverage Business Management
New England Culinary Institute
2019.08 - 2021.04
Banquet Bartender/Server
Sundance Mountain Resort
2017.01 - 2018.01
Supervisor, Summer Theatre
Sundance Mountain Resort
2016.06 - 2016.08
Supervisor, Deli/Concessions
Sundance Mountain Resort
2016.01 - 2017.01
Barista
Starbucks
2013.01 - 2015.01