KAFILATOU OLABISI SALAMI
LONDON
Summary
Ambitious individual with excellent analytical abilities seeks Banking Officer role. Manipulates data to improve insight, enabling improved customer and business outcomes. Confident and productive under pressure to complete tasks within deadlines. Reliable Banking Officer with experience managing positive, productive client relationships. Accurate and focused to resolve discrepancies for smooth transactions. Proactive and flexible for responsive team support. Talented branch management professional with substantial experience in [Type] services. Directed profitable, productive daily operations through considered planning and leadership. Developed policies and structures to exceed business growth goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Cashier
HYSAA SA
Benin
2019.08 - 2024.01
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Reduced annual business expenditure through careful expense monitoring.
- Analysed financial performance to implement key improvement strategies.
- Created and presented accurate, detailed financial forecasts.
- Made strategic resource recommendations to improve business profit potential.
Cashier supervisor
BENITONS FINANCE
BENIN
2018.06 - 2019.07
- Instructed teams of promotional offers to increase product sales.
- Dealt with customer complaints and rectified product and service issues.
- Provided staffing support to undermanned departments when customer traffic was light.
- Built positive supplier relationships for cost-effective stock sourcing.
- Performed financial transactions in a fast-paced retail store environment.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Handled grievances professionally to maintain staff satisfaction levels.
- Improved theft prevention through upgraded store security monitoring.
Banking operations manager
ORABANK BENIN
2017.06 - 2017.08
- Gathered and analysed data to build financial models around critical metrics.
- Met liability acquisition targets by leveraging new customer accounts.
- Assessed customer suitability for credit and loan applications for reduced business risk.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
- Drafted reports on deteriorating trends and fiscal year-end losses to inform stakeholders.
- Supplied personalised investment advice to meet customer objectives.
- Informed customers of changes to products, services and laws affecting current accounts.
- Built positive customer relationships for optimised branch loyalty.
costumer service
ORABANK
Benin
2015.08 - 2015.10
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Delivered services to customer locations within target timeframes.
- Reviewed customer history to recommend appropriate products and services.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Answered questions and offered advice on available products and services.
- Supervised teams to deliver impeccable food and customer service.
- Assisted social workers with locating and accessing community services and programmes to meet client needs.
- Met customer call guidelines for service levels and handle time.
- Monitored office inventory supplies, re-ordering for service provisions.
- Met all customer call guidelines including service levels, handling time and productivity.
- Promoted grooming services and products to customers.
- Developed long-term plans for categorising, indexing and archiving content to facilitate research services and information management.
Education
Higher National Diploma - Banking and Finance
National School of Economies Applied andManagement
Cotonou, BENIN 2012.10 - 2015.08
Professional Bachelor Degree - Banking and Finance
Catholic University of West Africa
Cotonou, BENIN 2015.10 - 2017.02
Diploma Level7 Accounting and Finance - Accounting
CDP Courses
City of London 2024.02 - 2024.04
Skills
- Bilingual in French
- Customer service support
- Account analysis
- Fund allocation
- Cheque encashment
- Cross-selling expertise
- International finance
- Debt and credit management
- International funds transfers
- Night and safe deposit procedures
- Banking transactions
- Account coding
- Bank reconciliations
- Loan and mortgage applications
- Risk management evaluation
- Deposit handling
- Accounting systems and software
- Currency and coin counter
- Consumer banking
- Counter service
- Currency tills operation
- Time management
- Social media marketing
- Leadership
- Team building
- Problem-solving
- Multilingual
- Google Workspace
- Accounting
- Banking and Finance qualified
Languages
French
Native
English
Upper intermediate
German
Beginner
Affiliations
- During my spare time I like to read books, meet new people, travel to places I have not been before and keep active by playing sports. I also like to spend time with my family and friends.
Timeline
Diploma Level7 Accounting and Finance - Accounting
CDP Courses
2024.02 - 2024.04
Cashier
HYSAA SA
2019.08 - 2024.01
Cashier supervisor
BENITONS FINANCE
2018.06 - 2019.07
Banking operations manager
ORABANK BENIN
2017.06 - 2017.08
Professional Bachelor Degree - Banking and Finance
Catholic University of West Africa
2015.10 - 2017.02
costumer service
ORABANK
2015.08 - 2015.10
Higher National Diploma - Banking and Finance
National School of Economies Applied andManagement
2012.10 - 2015.08