Summary
Overview
Work history
Education
Skills
Custom
Timeline
CustomerServiceRepresentative

Kaetopora Murangi

Nottingham,Nottingham

Summary

Dynamic professional with a strong foundation in persuasive and negotiation skills, complemented by exceptional problem-solving and organisational abilities. Demonstrates reliability and punctuality, ensuring effective collaboration and time management in all tasks. Committed to maintaining accurate records and fostering a collaborative work environment, aiming to leverage these skills towards achieving strategic career goals.

Overview

9
9
years of professional experience

Work history

Team Leader

My Nursing Agency
Nottingham, Nottinghamshire
01.2023 - 10.2023
  • Experience writing care plans and settling residence in their new accommodation
  • Experience handling grievances and complaints within given time frame
  • Liaising with third parties involved in clients care such as Nurses, GP's, and social workers
  • Experience in team leading, providing practical solutions to problems, and supporting team members when needed
  • Providing emotional and behavioural support to residence
  • Experience in training and supporting new staff
  • Writing daily reports
  • Good IT skills
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Promoted professionalism among staff to develop productive relationships.
  • Led performance reviews and tailored employee feedback to facilitate professional development.

General Advisor

Bevan Healthcare
02.2022 - 12.2022
  • Working with vulnerable adults facing homelessness and mental health issues
  • Giving general advise on NHS access for refugee and asylum seekers
  • Making referrals to the in-house migrant team and in reach hospital team
  • Handling caseloads responding to queries and complaints within given time frame
  • Assist with signposting

Union Representative

Namibia Bank union
03.2015 - 10.2018
  • Following grievance procedure
  • Attend Disciplinary hearing
  • Experience negotiating with employers for better wage and working environment
  • Discuss issues between employee and employer to reach resolution

Education

BSc (Hons) - Health and Social Care

Anglia Ruskin University
London
09/2024 -

Bachelor’s degree - human resources

International University of Management
01.2017 - 12 2019

GSCE - English

Bradford College
09.2022 - 8 2023

Level 3 Diploma - Principals of Health and Social Care

Beacon Academy
11.2023 - 7 2024

Skills

  • Persuasive skills
  • Negotiation skills
  • Problem solving skills
  • Organisational skills
  • Collaboration skills
  • Time keeping skills
  • Recording keeping skills
  • Punctuality
  • Reliability

Custom

  • Health, Safety, and welfare (inc COSH & RIDDOR)
  • First Aid
  • Smart Health Inclusion Per Advocate
  • Moving and Handling
  • Basic life support
  • Fire safety
  • Infection Prevention and control (level 2)
  • Medication Administration Level 2 (VTQ)
  • Mental Capacity
  • Deprivation of Liberty Safeguards- DOLs Level 2 (VTQ)
  • Food Safety Level 1 (VTQ)
  • Communication in Care Level 1 (VTQ)
  • Risk Assessment Awareness – Certified

Timeline

Level 3 Diploma - Principals of Health and Social Care

Beacon Academy
11.2023 - 7 2024

Team Leader

My Nursing Agency
01.2023 - 10.2023

GSCE - English

Bradford College
09.2022 - 8 2023

General Advisor

Bevan Healthcare
02.2022 - 12.2022

Bachelor’s degree - human resources

International University of Management
01.2017 - 12 2019

Union Representative

Namibia Bank union
03.2015 - 10.2018

BSc (Hons) - Health and Social Care

Anglia Ruskin University
09/2024 -

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Kaetopora Murangi