Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic

Kaela Jones

Newport

Summary

I AM AN EXTREMELY HARD WORKING AND DILIGENT INDIVIDUAL WITH AN EXCELLENT WORK ETHIC AND ATTITUDE TOWARDS ALL MY DUTIES AND COLLEAGUES. I AM A VERY CARING AND PASSIONATE PERSON WHO ENJOYS TAKING ON NEW CHALLENGES WITH 100% COMMITMENT AND ENTHUSIASM. ALWAYS WILLING TO LEARN AND DEVELOP NEW SKILLS. I HAVE BEEN FORTUNATE TO TRAVEL TO AND LIVE IN VARIOUS COUNTRIES AND THAT HAS HELPED ME GAIN INSIGHT AND UNDERSTANDING OF OTHER PEOPLE AND CULTURES. I AM ALSO FLUENT IN BOTH ENGLISH AND AFRIKAANS HAVING GROWN UP IN SOUTH AFRICA BUT HAVE CHOSEN TO NOW LIVE AND WORK IN THE UK. I HAVE EXPERIENCE WITHIN DIFFERENT INDUSTRIES AND BUSINESS TYPES - RESAURANTS, HOTELS AND CORPORATE HOSPITALITY.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Business Support Coordinator

Knight Frank
Cardiff
04.2022 - Current
  • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
  • Demonstrated extensive knowledge of Microsoft Office Suite, delivering effective, efficient record-keeping and documentation processes
  • Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff
  • Carried out basic day-to-day administrative tasks to support smooth-running company operations
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support
  • Setting up and down of rooms for meetings and events - Handling catering requirements (orders and set ups)
  • Managed large conference groups, organising services and amenities bookings for groups up to 150
  • Inputting data into the Internal Property Database.

Assistant manager

Old Post House
St Fagans, Cardiff
01.2022 - 03.2022
  • InvoicGained experience in all restaurant activities, including waiting, bar and front of house.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Practiced healthy and safety measures to comply with regulations.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Logging Invoices into Xero

Welcome Host

Portico
Reading
08.2021 - 01.2022
  • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
  • Demonstrated extensive knowledge of Microsoft Office Suite, delivering effective, efficient record-keeping and documentation processes
  • Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff
  • Carried out basic day-to-day administrative tasks to support smooth-running company operations
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Maintained clean and orderly reception area to impress and welcome visitors
  • Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support
  • Setting up and down of rooms for meetings and events - Handling catering requirements (orders and set ups)
  • Working between Reading, Bristol, and Cardiff
  • Managed large conference groups, organising services and amenities bookings for groups up to 150.

Client Service Representative

Gateley
Reading
09.2019 - 08.2021
  • Conducted general administration duties including email writing, answering external calls, creating reports and scheduling customer meetings
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
  • Directed clerical tasks including copying, faxing and file management
  • Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients
  • Received incoming post and packages, internally distributed parcels and correspondence and dispatched outgoing items daily
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
  • Demonstrated extensive knowledge of Microsoft Office Suite, delivering effective, efficient record-keeping and documentation processes
  • Answered incoming calls within allotted timeframes, handling queries efficiently and maintaining positive customer interactions
  • Closely monitored ingredient stocks, reordering supplies as needed to meet catering demands
  • Ensured all Catering needs were handled (ensuring all meeting rooms were set and ready for all meetings and events).

Guest Assistant

Heckfield Place
Reading
01.2019 - 09.2019
  • Greeted hotel guests, providing excellent first impressions through exceptional service
  • Maintained neat and tidy reception area through frequent cleaning and organising
  • Coordinated transportation for guests, booking shuttles and private car service
  • Provided excellent customer service and general local area information, resulting in outstanding customer feedback on TripAdvisor
  • Managed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in process
  • Managed and dealt with customer complaints, promptly resolving issues and offering helpful solutions
  • Arranged special accommodations for guests, including restaurant reservations and tours
  • Answered inbound telephone calls promptly, directing guests, vendors and general queries to relevant teams
  • Provided guests with guided tours of hotel and available services and amenities
  • Provided guests with extensive knowledge of local attractions, hotspots, points of interest and restaurants
  • Handled customer cash and card payments timely and efficiently, promptly providing correct change for cash purposes
  • Promptly arranged excursions for guests, including scheduling taxis, booking event tickets and restaurants when required
  • Maintained excellent guest satisfaction by going the extra mile to attend to their needs and requests.

Hotel Receptionist

Whittlebury Hall Hotel and Spa
Whittlebury
05.2017 - 01.2019
  • Senior Team Member - Team Leader
  • Greeted hotel guests, providing excellent first impressions through exceptional service
  • Maintained neat and tidy reception area through frequent cleaning and organising
  • Coordinated transportation for guests, booking shuttles and private car service
  • Provided excellent customer service and general local area information, resulting in outstanding customer feedback on TripAdvisor
  • Completed activity spreadsheets and shift checklists to streamline operations
  • Managed and dealt with customer complaints, promptly resolving issues and offering helpful solutions
  • Posted room charges such as food, alcohol and telephone calls based on individual customer actions
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Waitress

Speakeasy Bar
Durbanville
09.2016 - 04.2017
  • Answered phones politely and promptly while accurately recording and confirming reservations
  • Prepared and served ordered beverages, including coffee, espresso drinks and cocktails
  • Optimised stock levels by overseeing bar inventory, restocking supplies and regularly placing orders
  • Greeted new customers, answered initial questions and took drink orders
  • Completed opening and closing checklists according to set standards
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Upsold, cross-sold and recommended additional items to customers to increase restaurant sales
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.

Education

Higher National Diploma Tourism Management -

Prestige Academy
01.2016 -

GCSEs - undefined

Curro (High school)
Durbanville, Cape Town
01.2013 - undefined

Skills

  • Activity coordination
  • Travel package selling
  • Safety code compliance
  • Itinerary planning
  • Google Workspace
  • Customer-focused
  • Knowledge of Microsoft
  • Guest reservations
  • Guest services
  • Client safety and first aid
  • AV knowledge
  • Event coordination
  • Team coordination
  • POS software expertise
  • Typing and written communication
  • Data entry
  • Social media knowledge
  • Technologically savvy
  • Prioritisation and time management
  • Business administration
  • Strong interpersonal skills
  • Filing experience
  • Professional and mature
  • Inventory purchasing
  • Communication skills
  • Multilingual
  • Knowledge of [Software]

Certification

  • First Aid certified
  • Fire Warden

Custom

Available upon request

Timeline

Business Support Coordinator

Knight Frank
04.2022 - Current

Assistant manager

Old Post House
01.2022 - 03.2022

Welcome Host

Portico
08.2021 - 01.2022

Client Service Representative

Gateley
09.2019 - 08.2021

Guest Assistant

Heckfield Place
01.2019 - 09.2019

Hotel Receptionist

Whittlebury Hall Hotel and Spa
05.2017 - 01.2019

Waitress

Speakeasy Bar
09.2016 - 04.2017

Higher National Diploma Tourism Management -

Prestige Academy
01.2016 -

GCSEs - undefined

Curro (High school)
01.2013 - undefined

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Kaela Jones