Kady Leigh Goodwin

• Led staff training programs to enhance professional judgment, improve care standards, and support ongoing development.
• Played an active role in interviewing and recruiting care staff to ensure a skilled and effective team.
• Conducted quality assurance checks to maintain high standards of care and operational efficiency.
• Managed payroll, staff rotas, and scheduling to ensure smooth day-to-day operations.
• Completed probation reviews, performance appraisals, and regular supervisions to monitor staff progress and performance.
• Emotionally supported staff, providing guidance and encouragement to foster a positive and resilient team environment.
• Headed regular team meetings to discuss progress, challenges, and solutions, ensuring alignment and a unified approach.
• Developed and implemented innovative care strategies to improve outcomes and promote independence for young people.
• Ensured compliance with health, safety, and safeguarding regulations, maintaining a secure living environment.

• De-escalated tense situations through effective communication strategies, ensuring peace within the home.
• Identified triggers leading to behavioural outbursts, minimising incidents of dysregulation.
• Enhanced the young people's wellbeing with personalised care plans tailored to individual needs.
• Provided emotional support to young people in distress during challenging times.
• Maintained accurate records to ensure continuity and quality of care.
• Fostered community spirit among residents through organised activities promoting engagement.
• Collaborated with external professionals to achieve optimal outcomes for young people.
• Promoted independence by assisting residents in mastering daily living skills including cooking, cleaning and budgeting.

During my time at Guardian Homecare my responsibilities included:

• Promoted client independence while performing sensitive duties, such as showering and dressing.
• Accompanied elderly service users to appointments and events, ensuring safety and support.
• Maintained accurate client records to enhance data quality and reliability.
• Recommended lifestyle improvements to optimise client outcomes.
• Utilised effective communication skills to foster positive client relationships.
• Delivered a clean, hygienic environment through routine cleaning and maintenance tasks.

During my time at St Gregory's Homecare my responsibilities have included:

• Checking on the health and wellbeing of vulnerable, elderly or disabled clients
• Prompting or administering medication
• Giving personal care including continence care, washing and showering, dental care, assisting to dress and stoma bag care
• Preparing meals and drinks as well as helping to feed clients who may not be able to feed themselves
• Identifying service gaps and located needed resources for individuals, including housing, specific equipment and other support
• Completing legal and confidential documents that are depended on in emergency situations
• Moving and handling clients in a safe and professional manner
• Giving general advice and support for clients who may be lonely or who suffer from mental health problems.

During my time at JD sports my responsibilities included:

• Working as a team with numerous other people to ensure all customers are happy with the service provided
• Increasing purchase totals by recommending additional items
• Preparing products for sales floor and creating appealing product displays
• Greeting customers in an inviting and pleasant manner
• Recommending merchandise based on customer needs
• Dealing with complaints in a calm and professional manner.

• During my time at gifts galore my responsibilities included:
• Operating the cash register and handling money with accuracy
• Reviewing purchases for fraudulent activities
• Rotating products to limit stock loss caused by expiration or obsolescence
• Ordering relevant and necessary stock that suits customer needs
• Maintaining up-to-date knowledge of customer buying habits
• Opening and closing the shop without assistance
• General day-to-day running of the shop and basic cleaning duties.