Kady Demoribes Toure
Flat 16 Edgar House, Wyvil Road. London,England
Summary
I am a determined and attentive individual with diverse experience in logistics, committed to delivering excellent service in an office environment. I have strong communication skills and the ability to build and maintain positive relationships. Enthusiastic, self-motivated, reliable, and proactive, I work well both independently and as part of a team. I am capable of supporting and managing the day-to-day activities of managers and thrive as a valuable team member. Energetic and goal-driven, I enjoy taking on challenges and achieving results. I am currently seeking a new position that will allow me to make the best use of my existing skills and experience, while also supporting my ongoing professional growth.
Overview
7
7
years of professional experience
Work history
Logistics Coordinator – EMEA
Targus UK
London
06.2024 - Current
- Liaising with internal teams and external partners including freight forwarders, agents and warehouse providers
- Serve as the primary point of contact for all customer inquiries and logistics support across the EMEA region.
- Manage the full Order-to-Delivery (OTD) process, ensuring orders are processed, generated, and delivered in line with customer and business expectations.
- Act as the central interface between customers, sales teams, and Logistics Service Providers (LSPs) to drive high order fulfillment rates and maximize business revenue.
- Liaise with carriers, shipping lines, and external contractors to coordinate international shipments, ensuring timely and reliable deliveries across borders.
- Coordinate with LSPs to ensure all orders are picked, packed, and dispatched on time and in full (OTIF).
- Handle customer returns and warranty claims, verifying eligibility and processing credits for approved returns.
- Utilize automated tracking systems to maintain real-time visibility of goods movement and proactively trigger replenishment orders when needed.
- Deliver consistent, high-quality customer service to both internal stakeholders and external clients while monitoring delivery performance and resolving logistical issues.
Senior logistics coordinator UK and EMEA
Orveon Global
London
04.2023 - 05.2024
- Processed UK and EMEA orders through optimized workflows to ensure maximum productivity and service efficiency.
- Acted as the first point of contact between customers, warehouses, and third-party logistics (3PL) providers, coordinating deliveries and issuing precise delivery instructions.
- Liaised with suppliers, freight forwarders, shipping lines, and warehouse partners to manage end-to-end delivery processes.
- Handled customer invoices and payments with a high degree of professionalism and attention to detail, managing complaints, returns, and credit notes in line with company procedures.
- Worked closely with sales and finance teams to resolve customer order issues, including accounts on credit hold.
- Monitored and reported on customer service KPIs, including service levels and complaint resolution metrics.
- Managed escalated issues from 3PL contacts via phone, email, and internal systems.
- Developed a comprehensive understanding of company products to confidently and accurately respond to customer inquiries.
Commodities, logistics coordinator
Veolia UK
London, England
08.2018 - 03.2023
- Liaise with transport partners to allocate jobs and build efficient delivery routes.
- Organize export clearance and prepare documentation in compliance with international waste regulations and UK Environment Agency duty of care requirements.
- Collaborate with internal and external logistics providers to coordinate international shipments and manage all relevant export documentation.
- Use initiative to identify and resolve potential issues proactively, ensuring minimal disruption to operations.
- Communicate with customer care, sales, and technical teams to support seamless delivery and processing of orders.
- Handle complaints and inquiries via phone and email, ensuring timely resolution and high customer satisfaction.
- Maintain high attention to detail and consistently meet tight deadlines.
- Create and reconcile purchase orders for suppliers and customers using internal company systems.
Education
Bachelor of Arts - International Business with French which required a year and half abroad (France).
Sheffield Hallam University
Sheffield, England2018
access course - Business
Hillsborough College
Sheffield, England2013
GCSEs - GCSE English C, Math C, French A* And Science C
Hillsborough College
Sheffield, England2013
Esol - English for Speakers of Other Languages
Sheffield City College
Sheffield, England2009
Skills
- French as mother tongue
- Excellent and fluent in English (reading, writing and speaking)
- Excellent written, interpersonal skills and verbal communication
- Positive attitude and easily adapted to changes and situation
- Ability to produce consistently accurate work even when under pressure
- Good team player, skills and commitment
- Strong organizational, administrative and interpersonal skills
- Attention to details
- Dedicated, driven and proactive
- Ability to multitask and handle high volume of work
- Experienced in problem solving and find solution
Computer Skills:
Advance computer skills, excellent knowledge of Microsoft Office programs such as Word, Excel, and Outlook, drive Knowledge and software such as SAP, M3, WIMS, Alliance, Elemos and workday
References
Available upon request
Languages
French
Native
Timeline
Logistics Coordinator – EMEA
Targus UK
06.2024 - Current
Senior logistics coordinator UK and EMEA
Orveon Global
04.2023 - 05.2024
Commodities, logistics coordinator
Veolia UK
08.2018 - 03.2023
Bachelor of Arts - International Business with French which required a year and half abroad (France).
Sheffield Hallam University
access course - Business
Hillsborough College
GCSEs - GCSE English C, Math C, French A* And Science C
Hillsborough College
Esol - English for Speakers of Other Languages
Sheffield City College
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