Kadrie Ulanova
Staines
Summary
Dynamic professional with expertise in customer service and relationship management, adept at team leadership and staff training. Skilled in sales strategies and upselling, inventory and cash control, as well as order and shift scheduling. Fluent in English and Bulgarian, with strong communication and conflict resolution abilities. Demonstrates patience, composure, discretion, and confidentiality while remaining calm under pressure. Career goals include leveraging skills to enhance organisational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Representative
Miss Maid
London
03.2022 - 09.2022
- Handled customer inquiries via phone and email with professionalism and efficiency
- Maintained service records and followed up with internal teams to ensure resolutions
- Delivered courteous, prompt, and effective support, enhancing client satisfaction
Store Manager
Soap & Co
London
11.2019 - 01.2022
- Led all store operations including stock management, shift planning, and staff training
- Implemented sales strategies that improved monthly performance and team morale
- Held weekly team meetings to align goals and address operational issues
Baker
McCloskey’s
Drogheda
08.2019 - 10.2019
- Prepared, decorated, and packaged baked goods according to quality standards
- Maintained accurate labelling and displayed items neatly for customer appeal
Sales Consultant
Soap & Co
London
10.2017 - 10.2019
- Assisted customers face-to-face and maximized upselling opportunities
- Built loyalty through personalized service and knowledge of products
- Consistently exceeded sales targets and customer satisfaction goals
Game Operations Manager
CASATA, Keansburg Amusement Park
Keansburg, New Jersey
05.2015 - 11.2016
- Supervised 20+ staff and managed payroll, scheduling, and customer service training
- Oversaw day-to-day attractions, ensuring safety and guest satisfaction
Game Operator
CASATA, Keansburg Amusement Park
Keansburg, New Jersey
06.2014 - 10.2014
- Operated rides and games while engaging guests in a positive, high-energy environment
- Handled ticket redemption and organized prizes for customer reward
Education
BA (Hons) - Business
University of Northampton, London Campus (UONL)
09.2022 - 01.2026
BBA - Business Administration
South-West University “Neofit Rilski”
Bulgaria 09.2013 - 01.2017
Skills
- Customer Service & Relationship Management
- Team Leadership & Staff Training
- Sales Strategies & Upselling
- Inventory & Cash Control
- Order & Shift Scheduling
- Communication & Conflict Resolution
- Fluent in English and Bulgarian
- Email correspondence
- Patience and composure
- Discretion and confidentiality
- Calm under pressure
Languages
English
Fluent
Bulgarian
Native
Additional Strengths
- Punctual, reliable, and organised
- Strong attention to detail
- High energy and positivity
- Team motivator and mentor
- Adaptable and solution-oriented
Timeline
BA (Hons) - Business
University of Northampton, London Campus (UONL)
09.2022 - 01.2026
Customer Service Representative
Miss Maid
03.2022 - 09.2022
Store Manager
Soap & Co
11.2019 - 01.2022
Baker
McCloskey’s
08.2019 - 10.2019
Sales Consultant
Soap & Co
10.2017 - 10.2019
Game Operations Manager
CASATA, Keansburg Amusement Park
05.2015 - 11.2016
Game Operator
CASATA, Keansburg Amusement Park
06.2014 - 10.2014
BBA - Business Administration
South-West University “Neofit Rilski”
09.2013 - 01.2017