Kadeana Holding
Liverpool
Summary
Adaptable and detail‑driven professional with strong experience in administration, data accuracy, technical support, and compliance. Skilled in document control, GDPR, cross‑department coordination, and problem‑solving. Brings proven leadership through supervising teams and training new employees on systems and processes. Experienced in marketing and e‑commerce support, with confident use of Microsoft Office and CRM systems to maintain smooth and efficient operations.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Financial advisor
Mann Island Vehicle Finance
Liverpool, Merseyside
2025.06 - 2026.06
- Generate payment plans, settlement quotes, finance queries, prioritising accuracy and compliance.
- Support internal teams, including complaints, collections, and business support.
- Managed over 50 customer calls per day.
- Manage increasing customer contacts through various channels such as telephone, email, web portal, and live chat, while meeting quality and volume KPIs.
- Respond to queries, including complex and escalated requests, within agreed SLAs.
- Identify vulnerable customers and navigate challenging conversations.
Administration coordinator
Afron Engineering
Liverpool
2025.03 - 2025.05
- Assisted with daily administrative and operational tasks ensuring accuracy and efficiency.
- Adopted new processes quickly to support workflow improvement and productivity.
- Completed assignments within tight deadlines while upholding quality standards.
- Helped coordinate schedules and project timelines to facilitate smooth workflow.
- Executed document processing with precise data entry and record-keeping to uphold compliance and accuracy.
- Managed timesheets, ensuring accurate reflection of employees working hours.
Sales administration co-ordinator
Powertool Centre
Liverpool
2025.01 - 2025.03
- Facilitated order processing to ensure efficient workflow.
- Coordinated delivery schedules for online orders to support e-commerce operations.
- Contributed to online sales growth through targeted e-commerce strategies.
- Organised regular audits of stored information, minimising risk of outdated or incorrect data.
Financial Customer Service
H&T Pawnbrokers
Liverpool
2023.07 - 2025.01
- Stayed updated on market values for gems, jewellery, and foreign exchange to ensure accurate pricing.
- Investigated potential financial crime cases by liaising with customers, police, and store management.
- Assessed financial risk for each transaction using customer information and documentation.
- Logged customer complaints clearly and professionally while showing empathy throughout.
- Managed and updated customer accounts, including loan agreements, repayments, and auction dates.
- Handled customer enquiries by phone and live chat, delivering excellent service and promoting relevant additional products.
- Collaborated with internal teams by transferring cases or arranging call‑backs when required.
- Maintained strict confidentiality and adhered to Data Protection and GDPR requirements.
- Encouraged upselling and cross-selling techniques, improving overall sales.
Case Handler / Transfers
Rathbones Investment
Liverpool
2022.10 - 2023.02
- Assisted in providing reliable service to clients and advisers by achieving SLAs and adhering to regulatory standards.
- Conducted thorough checks on transfer funds and documents to ensure accurate processing.
- Collaborated with internal teams and external parties to facilitate smooth portfolio transfers.
- Monitored compliance with CASS regulations by identifying and correcting errors promptly.
- Guided new starters on transfer systems and communication processes.
Customer Account Management
Ovo Energy
Liverpool
2021.10 - 2022.10
- Directed customer service operations by resolving enquiries via phone and ensuring high standards of service while promoting additional products and services.
- Contributed strategically to OVO’s Plan Zero and smart meter initiatives by aligning efforts with clear business targets.
- Partnered with cross-functional teams to guarantee rapid and precise resolution of customer issues.
- Oversaw updates to customer meter readings and payment processing to maintain accuracy.
- Facilitated payment support programmes for vulnerable customers, ensuring equitable service access.
- Took ownership of customer complaints, adhering to OVO procedures for timely resolution and leveraging feedback for continuous improvement.
- Identified opportunities for upselling by understanding customer needs thoroughly.
Education
Certificate of Higher Education - Access To Business
Leeds City College
Leeds 2017.09 - 2018.09
Certificate of Higher Education - Health and Social
Kirklees College
Dewsbury 2016.09 - 2017.09
Skills
- Administration and data accuracy
- Technical and engineering support
- Customer and stakeholder communication
- Document control and compliance
- GDPR and data protection
- Case handling and problem solving
- Training and onboarding support
- Marketing and e-commerce support
- Cross-department coordination
- Microsoft Office and CRM systems
Accomplishments
- Improved workflow efficiency by learning new systems quickly and applying them to daily tasks.
- Supported engineers with accurate admin, contributing to smooth technical operations.
- Assisted in training new staff on communication styles and system processes.
- Delivered consistent high‑quality customer communication, reducing repeat enquiries.
- Maintained 100% compliance with GDPR and financial regulations.
References
References available upon request.
Timeline
Financial advisor
Mann Island Vehicle Finance
2025.06 - 2026.06
Administration coordinator
Afron Engineering
2025.03 - 2025.05
Sales administration co-ordinator
Powertool Centre
2025.01 - 2025.03
Financial Customer Service
H&T Pawnbrokers
2023.07 - 2025.01
Case Handler / Transfers
Rathbones Investment
2022.10 - 2023.02
Customer Account Management
Ovo Energy
2021.10 - 2022.10
Certificate of Higher Education - Access To Business
Leeds City College
2017.09 - 2018.09
Certificate of Higher Education - Health and Social
Kirklees College
2016.09 - 2017.09