Kadagala Siddartha
London
Summary
Deep domain experience with policy processing, data entry, workflow coordination, and documentation support in insurance and financial services environments. Strong attention to detail and ability to meet deadlines and service standards. Currently working as an Assistant Manager in hospitality while seeking to return to insurance operations as an Underwriting Assistant.
Overview
7
7
years of professional experience
Work history
Assistant Manager
Snoozebox
London
05.2023 - Current
- Assist with daily operations, such as staff coordination and stock management.
- Manage cash and card transactions and perform daily reconciliations.
- Resolve customer enquiries and maintain service standards.
- Support training new staff members and performance monitoring.
- Also help with shift planning and workload distribution.
- Maintain compliance with health and safety standards.
- Liaise with management on operational reporting and updates.
Senior Data Executive
Cognizant
Hyderabad
10.2021 - 12.2022
- Processed client and policy service requests end to end using workflow systems.
- Conducted data validation and reconciliation to ensure accuracy of risk and account details.
- Captured and updated policy details within internal systems in line with business procedures.
- Created daily trackers, operational dashboards, and quality control reports.
- Assisted in the timely completion of month-end processing and reporting deadlines.
- Investigated and resolved data discrepancies and exception cases.
- Consulted with internal stakeholders to obtain missing documentation and clarify requirements.
- Processed manual transactions resulting from system errors ensuring minimal disruption.
- Maintained document repositories and ensured audit trail for policy activity.
- Supported SLA delivery through prioritisation and workload management.
- Assisted with process enhancements and testing of system updates.
- Participated in team training sessions and knowledge sharing activities.
- Ensured compliance with internal policies and regulatory requirements.
- Handled customer and stakeholder queries through email and workflow channels.
- Contributed to continuous improvement initiatives to enhance operational efficiency.
Process Associate (Insurance Backend)
Genpact
Hyderabad
07.2019 - 09.2021
- Assisted in policy lifecycle support including submissions, servicing, and account updates.
- Processed underwriting data from policy documents into workflow and administration systems.
- Coordinated with brokers and clients to obtain complete underwriting documentation.
- Facilitated policy endorsement processing and account linking activities.
- Maintained accurate policy records and document repositories ensuring audit readiness.
- Managed commission tracking and payments related to insurance products.
- Supported claims and policy servicing transactions in line with procedures.
- Performed quality checks on policy data to ensure completeness and accuracy.
- Resolved workflow exceptions and escalations within defined timelines.
- Met turnaround time and accuracy targets aligned with SLA requirements.
- Communicated with stakeholders to clarify queries and support issue resolution.
- Supported reporting activities and operational performance tracking.
- Completed compliance training and adhered to regulatory and company policies.
- Participated in process improvement initiatives and team meetings.
- Recognised for handling priority and complex policy cases within service standards.
Education
Master of Business Administration -
Bpp university london
London 03/2023 - 09/2024
Skills
Underwriting & Insurance Operations
- The capture of underwriting data and processing of policy Handling of submission and endorsement
- Risk information validation and updates
- Policy lifecycle administration
- Documentation and audit trail management
- Workflow and document repository management
- Quality control and exception handling
- Compliance and regulatory awareness
- Performance delivery for SLA and KPI
- Claims and policy servicing support
Data & Analytical Skills
- Accuracy of data entry and reconciliation
- Prepare reporting and dashboard
- Data quality monitoring
- Analyze and resolve exception
- Analytical problem solving and numeracy Systems & Technical Skills
- Systems of workflow and policy administration
- Document management systems
- Microsoft Excel (for data tracking and reporting)
- Microsoft Word and Outlook
- POS and transaction handling systems
- Supported system testing and process updates at basic level
Operational / Professional Skills
- Communication with stakeholders and brokers Query resolution and escalation handling
- Prioritisation and workload management
- Time management and organisation
- Attention to detail and accuracy Continuous improvement mindset
- Support for training and knowledge sharing
- Adaptability across multiple business processes
- Team collaboration and independent working Customer service and problem resolution
Accomplishments
• Received best performer of year certificate -2020
• Received special appreciations from client for handling special projects with in SLA
• Received pattern back award
• Received three bronze awards for bringing inventory down
Timeline
Assistant Manager
Snoozebox
05.2023 - Current
Senior Data Executive
Cognizant
10.2021 - 12.2022
Process Associate (Insurance Backend)
Genpact
07.2019 - 09.2021
Master of Business Administration -
Bpp university london
03/2023 - 09/2024